12/9/2019
Tips To Get Others To Buy In On Change
Walk the talk: • Your credibility as the leader is crucial in getting people to buy in on the change. • If your credibility is low, people won't believe your message. • One of the most powerful ways to communicate a new direction is through your own behavior. • When people see you live the change vision, a lot of doubts and cynicism start to evaporate.
Gain Team Buy-In and Commitment
1-3 key takeaways from this section
MD1
60 Minute Lunch Break
Change Management
Future Path
National Indian Gaming Association
Agenda
Change Management
• Define each of the five generations currently in the workplace (who is serving the customers)
Future Path
• Provide insights as to what has shaped each generation
• Take a close look at goals, challenges, expectations, and motivating factors
• Explore the tie between multi-generations and customer service
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