12/9/2019
Traditionalists
• Work Approach: An Obligation
• Loyal, respects authority, duty before fun, adheres to rules
Management Tips: • Identify a clear direction • Set long term goals • Spell out clear job expectations • Share customer comments with them • Ask their opinion • Encourage them to be open-minded • Keep them “in the loop” to minimize surprises
• Leadership style: Command and control
Traditionalists
• Communicationby formal memo
• Work/life balance: Keep them separate
• Job changing is unwise
• Money: Put it away, pay cash
• Mantra:Tell me what I should do for you
Traditionalists
The Boomers
• Motivation
• Use the personal touch (e.g. hand written notes for a job well done).
• Generally, uncomfortable learning from a 21 year old. Find older trainers who speak the language of a veteran.
Baby Boomers
Baby Boomers
• Work Approach: An exciting adventure
• Goal: To put their stamp on things • The first generation to actively declare a higher priority for work over personal life • Generally distrust authority and large systems • Values were shaped primarily by a rise in civil rights activism, Vietnam, assassinations, and inflation • More optimistic and open to change than the prior generation • Responsible for the “Me Generation” • Boomers expect to work longer due to decimation of savings in from dot.com crash
• Workaholics, desire quality, question authority
• Leadership style: Take control
• Communication in person
• Work/life balance: No balance, “Live to work”
• Job changing sets me back
• Money: Buy now, pay later
• Mantra: Let me show you what I can do for you
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