12/9/2019
EI…what itsNOT
Emotional IntelligenceOverview
Experience
Education
• What is Emotional Intelligence ? • Why is it important to know about Emotional Intelligence? • Four ‘Clusters’of Emotional Intelligence • How Emotional Intelligence Relates to Change • Conclusions
Intellectual ‘Horsepower’
Knowledge
I.
What is Emotional Intelligence
What is Emotional Intelligence
Emotional intelligence is sometimes referred to as “people smarts.” It is not generally included in the type of intelligence evaluation included in the traditional concept of IQ, which mainly focuses conceptual abilities, but it is avery important personal attribute.
Emotional intelligence (EI)isthe capacity for understandingour own feelings and the feelings of others, for motivating ourselves,and for managing our emotions effectively in ourrelationships.
Four Clustersof EmotionalIntelligence
What is Emotional Intelligence
Self Awareness
Self Management
• Rather than being asingle characteristic,emotional intelligence can be thought of asawide set of competencies that are organizedinto afewmajor clusters. • Themost widely acceptedview of emotional intelligence identifies 20 competencies , which arein turn organizedinto 4clusters .
Personal Competence
Social Awareness Social Skills
Social Competence
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