Leadership Training Change Management Book

12/9/2019

MD1

10 Minute Break

Leading Change with Emotional Intelligence

1-3 key takeaways from this section

Top barriers in major change programs:

• Competing resources • Functional boundaries • Lack of change skills • Middle management

48%

44 42 38 35 34 33 32 31

Measuring and Evaluating Change Change Management

• Long IT lead times • Communication

• Employee opposition ( resistance)

• Initiative fatigue

• Unrealistic timetables

National Indian Gaming Association

Source: PriceWaterhouseCoopers

Making Change Succeed Factors that helped the most successful companies achieve their goals:

Measuring Change

• Good communication

100%

• Strong mandateby senior management • Setting intermediategoals and deadlines

95 95 91 86 86 81 76 62 62

• Having an adaptive plan

Common metrics to measure and evaluate change initiatives

• Having access to adequate resources • Demonstrating urgencyof change • Setting performance measures • Delivering early, tangible results (quickwins) • Involving customers and suppliers early

• Benchmarking V’s competitors

Source: PriceWaterhouseCoopers

6

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