12/9/2019
MD1
10 Minute Break
Leading Change with Emotional Intelligence
1-3 key takeaways from this section
Top barriers in major change programs:
• Competing resources • Functional boundaries • Lack of change skills • Middle management
48%
44 42 38 35 34 33 32 31
Measuring and Evaluating Change Change Management
• Long IT lead times • Communication
• Employee opposition ( resistance)
• Initiative fatigue
• Unrealistic timetables
National Indian Gaming Association
Source: PriceWaterhouseCoopers
Making Change Succeed Factors that helped the most successful companies achieve their goals:
Measuring Change
• Good communication
100%
• Strong mandateby senior management • Setting intermediategoals and deadlines
95 95 91 86 86 81 76 62 62
• Having an adaptive plan
Common metrics to measure and evaluate change initiatives
• Having access to adequate resources • Demonstrating urgencyof change • Setting performance measures • Delivering early, tangible results (quickwins) • Involving customers and suppliers early
• Benchmarking V’s competitors
Source: PriceWaterhouseCoopers
6
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