12/9/2019
Measuring Organizational Performance
Measuring and Evaluating Change
• Performance improvements • Adherence to project plan • Business and change readiness • Project KPI measurements • Benefit realization and ROI • Adherence to timeline • Speed of execution
1. Measuring Organizational Performance 2. Measuring Individual Performance 3. Measuring Change Management Performance 4. Change Management Activity Effectiveness
Measuring Change Management Performance
Measuring Individual Performance
• Adoption metrics • Usage and utilization reports • Compliance and adherence reports • Proficiency measures • Employee engagement, buy-in and participation measures • Employee feedback • Issue, compliance and error logs • Help desk calls and requests for support • Awareness and understanding of the change • Observations of behavioral change
• Tracking change management activities conducted according to plan • Training tests and effectivenessmeasures • Training participation and attendance numbers • Communication deliveries
• Communication effectiveness • Performance improvements • Progress and adherence to plan • Business and change readiness • Project KPI measurements • Benefit realization and ROI • Adherence to timeline • Speed of execution
• Employee readiness assessment results • Employee satisfaction survey results
Best practices on measuring and evaluating Change
Change Management Activity Effectiveness
• Tracking of change management activities conducted according to plan • Training tests and effectiveness measures • Training participation and attendance numbers • Communication deliveries • Communication effectiveness
7
Made with FlippingBook - Online catalogs