12/9/2019
“CULTURE EATS STRATEGY FOR BREAKFAST” -Peter Drucker
Measuring and Evaluating Change: A final indicator…
Change Management: Day 3 Review
Measuring and Evaluating Change
• Leading Change with Emotional Intelligence
• Measure and Evaluate Change Initiatives
1-3 key takeaways from this section
• Action Planning: Tying It All Together
Customer Service Training
Action Planning: Tying it All Together
An action plan is a document that lists what steps must be taken in order to achieve a specific goal.
The purpose of an action plan is to clarify what resources are required to reach the goal, formulate a timeline for when specific tasks need to be completed and determine what resources are required.
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