Contract Delivery • Formulate and initiate strategic initiatives as part of the UPP Senior Management Team • Deliver business plan objectives within set timescales. Instigate an annual work plan for the region, including all key activities, areas for improvement and performance metrics • Ensure compliance with Group strategy and policies and procedures. • Ensure the effective discharge of the contractual obligations within the Facilities Management Contracts and Management Services Agreements between RS and the individual SPVs. Be accountable for delivery of all contractual and statutory obligations in a timely, cost effective and efficient manner • Undertake regular contract/performance reviews to monitor delivery against key performance indicators. Monitor the quality of service delivery, deliver high levels of customer satisfaction and ensure continuous improvement of the service to customers • Identify best practice and share this across the business to drive continuous improvement of operational performance • Lead the operational aspects of the implementation of new projects. Ensuring that mobilisation activities are adequately planned, resourced and delivered to time. Ensure smooth transition between construction and operations prior to a new scheme becoming operational People Management • Provide clear leadership and management to teams, ensure appropriate communication is in place. • Ensure all sites comply with relevant HR policies & procedures • Lead, motivate and coach the operational teams to deliver the Company’s business strategy, setting measurable performance targets and ensuring they are achieved • Promote and ensure the implementation of the organisation’s Equality, Diversity and Inclusion strategy across all spheres of operation to promote and champion an inclusive and supportive work environment • Regularly review performance and evaluate the effectiveness of the operational teams and ensure relevant development plans are in place to drive improved levels of performance and address any areas of underperformance. • Responsible for manpower planning and succession planning across the region • Ensure the region has active plans in place to enhance employee engagement and maintain Investors in People (IiP) Accreditation
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