Patient Success
“I was very impressed when I walked in the building to be greeted so warmly by the people at the front desk. They made me feel like I was the most important person who walked into Full Potential all day. In addition to that, they greeted me by name! That is special. As you well know, everyone who walks through that door has a pain-related problem. We all wish we would wake up some morning and the pain would be gone. But that usually is not the case. So...to have kind, caring people at the front desk is so important. I like the fact that everyone wears name tags so I can thank them using their name. I love the flowers as I enter the building. Thank you for the brightly colored flowers that “say” to me, we want to make this place a welcoming one and strive to enhance the surroundings. I do not now everyone who works at Full Potential but whenever I meet someone in the gym or hall or entry, they are so friendly and helpful. One other thing that really impressed me was the gallery of photos in the entry way. It is an indication of the team effort and the Full Potential Family all of whom add to the success of the organization. Another reason it is helpful is I looked up my PT’s picture since I would not have Kind Words From a Current Patient...
known him during my first visit even if I bumped into him in the hall! The brick building/location is important but the PEOPLE who work there are the most important part! If everyone is out of the office, “the company has left the building!” I appreciate how clean and neat everything is at your office... in the waiting room, the therapy rooms, the gym, the restroom. Thank you for that since I am an advocate of clean and neat. I also appreciate the interesting variety of magazines you have in the waiting room. Several years ago, I went to a dentist who hunted and fished. Guess what magazines were in his waiting room... only hunting and fishing magazines. Obviously he did not know his “audience” very well. One more thing... when I say thanks to the members of your staff they respond with a “You’re Welcome” instead of “No Problem”
- Current Patient at Full Potential
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