Annual Report (2015-16)

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Who We Serve

lives were touched in 2015-2016 100,000 more than

39,858 c alls to F raser H ealth C risis L ine

19,572 visits to F amily R esource P rograms

17,411 W halley E mployment R esource R oom visits

23,554 C hild C are and S ubsidy R eferrals

3,775

accessed I mmigrant S ervices

2,038 childcare providers CCRR Lending Library

562 individuals Stopping the Violence

713 individuals Mental Health / Housing

3,755 individuals Immigrant Settlement

601 children/families Counselling Services

217 volunteers Crisis Line Training

536 vulnerable pregnant women Healthiest Babies Possible

17,411 drop ins 1,902 case-managed Employment Services

923 people sheltered 1,161 outreach contacts Hyland Shelters / Outreach

Top 9 Languages accessing mainstream programs

English Chinese Punjabi Korean Farsi

Spanish Tagalog Hindi

Arabic

Other

19.5% 9%

6% 3.5% 1.5% 1.4% 1.4%

1%

0.5% 56.2%

Surrey’s population is expected to increase by over 300,000 in the next 3 decades. Our community is extremely diverse in country of origin, religion, culture, language, education and income level. Options is committed to ensuring services are relevant and meet the changing needs.

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