JOB DESCRIPTION
Salary: Grade 7 (£33,797- £40,322 p.a.) What does the role entail? As Quality & Systems Manager, your main duties will include: • Responsibility for the Residential Services’ Quality Management System, ensuring that our practices and systems comply with ISO9001:2015; • Planning and managing internal audits of Residential and Accommodation Services processes and standard operating procedures, ensuring documentation and records meet the required standards. Conducting root cause analysis and advising on corrective and preventative actions; • Coordinating external audits by accreditation bodies such as the BSI; • Pro-actively identifying, monitoring and reporting on trends on quality management performance to the Service’s Senior Management Team, ensuring that any actions are driven forward and effectively implemented; • In conjunction with senior management, pro-actively identify and deliver opportunities for improvements and enhancements to service delivery. Being an advocate of change, promoting and explaining changes to procedures and policies to staff within and outside of the Service as required; • Working collaboratively with colleagues within Residential Services and across the Facilities Directorate in relation to quality issues; • Conducting internal audits of other accreditation schemes to which Residential and Accommodation Services are committed in addition to auditing key suppliers as may be appropriate; • Contributing to the development of policy and processes in line with Residential Services’ strategic priorities and sector-wide requirements and expectations; • Responsible for developing and maintaining Residential and Accommodation Services
systems and software such as StarRez and EQMS; ensuring that faults and problems are dealt with in a timely and effective manner; • Representing the Service at internal and external meetings; sharing best practice, attending relevant training and keeping abreast of developments in quality management; • Monitoring and reporting on customer feedback and complaints within Residential and Accommodation Services where appropriate; • Actively promoting and supporting wider implementation of the quality management system across the Facilities Directorate as required, aligning documentation and processes and ensuring effective communication; • Facilitating and delivering training to colleagues within the Service and the wider Facilities Directorate on quality management issues and associated software; • Managing a Student Intern and co-ordinating • Working collaboratively and flexibly with other members of Residential and Accommodation Services to deliver a high level of service in support of strategic aims. This will include working at a residence site to deliver operational duties if there is a demonstrable need or at peak periods e.g. student intake. the work of others involved in quality assurance activity within the Service;
These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.
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