Professional Liability Insurance Group Volume #26 2018

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The Importance of Gratitude at Work The Key to Effective Internal Communications Hear From Our Clients Check Out New Content on Our Blog! Debunking Experience vs. Potential in New Hires



This Book May ChangeYour Life Everlane’s Ethics-Based Success Referral Contest The PLIG Puzzle Challenge What Are Companies Thankful For?



An Act of Gratitude or a Hollow Gesture? Say ThankYou LikeYou Mean It

Thanksgiving is a time to express your gratitude to the people in your life. During this time of year, plenty of companies talk about how thankful they are for their clients. But more often than not, to those clients, words of thanks feel like just another sales gimmick. If you want to show your clients how much they mean to you, here are a few ways you can express that thanks authentically. Send a Thank-You Note Getting a letter in the mail is a nice feeling.Taking the time to send a client a handwritten letter is the kind of pleasant surprise that really makes someone feel good. Obviously, a handwritten note will take more time to craft than an email, so it’s okay to send fewer notes in order to really make an impact. Find some tips for writing awesome thank-you notes at write-a-killer-thank-you-note. Give the Gift of Food We all need to eat, so what better way to say thank you than with a sweet treat?You may not be aware of any unique dietary restrictions your client may have, so it’s best to play it safe. A tin of cookies or some peppermint bark will delight almost anyone, but if your client is a fitness company, they may prefer a healthier treat, like a fruit basket.

Donate to a Client’s Favorite Charity A great way to show that you care is by helping a client give to their favorite charity or cause. If you happen to know a charity near and dear to their heart, you can make a surprise donation in their name, or you can reach out and ask them directly. It’s the season of giving, after all! The best way to make your thank-you feel authentic is to genuinely be authentic.Yes, an unexpected gesture can reflect well on your company and encourage clients to talk you up to their friends and family, but potential referrals should be a perk of giving back, not the main goal. Practice genuine gratitude this Thanksgiving, and it will be well-received.

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