Tenancy Information Booklet

On behalf of Urban Choices Property we welcome you as a tenant of Urban Choices. The following notes contain information which will assist you with your tenancy with us.

Maintenance Any maintenance works required to the property should be called through to the office during business hours. All maintenance should be reported to your Property Manager and by calling on 1300 UCHOICES (1300 824 642). If the maintenance request is urgent and happens outside of business hours please contact 1300 UCHOICES (1300 824 642) where your call will be directed to our After Hours Maintenance Service. Urgent Maintenance is a repair that is a threat to your health and safety and is usually related to gas, electricity or a water problem. Urgent Repairs are defined below in accordance with the Residential Tenancy Act 1997:

Gas supply faults AGL 131 245


132 461


131 806

Electricity faults AGL 131 245


132 461


131 806

Contacting your property manager

• A burst water service

If you wish to see your Property Manager, please call our office on 1300 UCHOICES (1300 824 642) and we will make an appointment to ensure your Property Manager is available to see you. Paying rent The Residential Tenancies Act clearly states that it is the responsibility of the TENANT to pay rent to the Landlord/ Agent in full, on or before the due date, as stated in the Lease Agreement. If your rent is going to be paid late it is very important you advise your Property Manager as soon as possible. • Rent is payable strictly as designated in your Tenancy Agreement or subsequent written documentation of a change in your rental amount- i.e. Rent increase advice. • Your rent may be paid in person at our office Monday to Friday, 9.00am – 5.00pm. • Urban Choices Property does not accept cash payments of rent unless your rent is late being paid and your Property Manager has requested the cash payment. • Should you choose to send a bank or personal cheque, please direct it to our office, ensuring you write your name and property address on the back. Should you require a receipt, please enclose a stamped self- addressed envelope with your payment. • In the event of any ONLINE payments not being honored by the bank upon presentation the tenant shall pay the agent the applicable bank charges. Please note:

• A blocked or broken lavatory system

• A serious roof leak

• A gas leak

• A dangerous electrical fault

• Flooding or serious flood damage

• Serious storm or fire damage

•  A failure or breakdown of any essential service or appliance provided for hot water, water, cooking, heating •  Any fault or damage that makes the rented premises unsafe or insecure

• A serious fault in a lift or staircase.

Please note that blockages of sinks, drains, baths and toilets are the responsibility of the tenant if caused by negligence.

Lockouts If you have locked yourself out after hours, this will be your responsibility to call out a locksmith at your own expense. Lockouts are NOT considered an urgent repair. General power and gas failure Before reporting an electrical or gas fault to Urban Choices Property, please contact your energy and gas supplier directly to ensure that there are no reported building and area outages. Please see below some of the providers contact numbers:


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