4.1 Business Launch As you launch your business and initiate your business activity, you will have the knowledgeable assistance of your regional service manager (RSM). You will be advertising for customers and employees, interviewing, training, estimating, working with Lead Management System, Customer Care, and a myriad of other activities. Because it is unrealistic to remember everything covered earlier in Right Start , we expect and strongly recommend that you make liberal use of your RSM. Although you will find it convenient to communicate most frequently with your RSM, please feel free to call anyone at home office at any time. We are all committed to helping you establish and develop a satisfying MOLLY MAID business. 4.2 Initial Field Visit Your RSM will schedule your Initial Field Visit approximately 4-8 weeks after you complete Initial Training. Your RSM will visit you, usually for two business days. This is a structured visit where you will review all aspects of your business. The goals of this visit are to:
Ensure the fullest use of the MOLLY MAID system.
Identify unproductive or awkward procedural precedents that must be addressed.
Answer specific questions or concerns you may have.
Help you develop an action plan with which to direct your business.
Learn from you the specifics of your business that we can share with other owners to continually re-tune the franchise system to keep MOLLY MAID at
the forefront of the service industry. Your field visit includes a review of:
PERSONNEL
Recruiting: referrals, agencies, classifieds, other.
Selection: screening, job descriptions, interviewing, selection criteria, background checks, DMV reports, reference checks. Compensation: starting, increases, incentives. Training: schedule, Work Agreement, Safety Manual, Handbook, checklist, ongoing.
Motivation: meetings, communications, rapport. Discipline: warning, termination, documentation.
MOLLY MAID Right Start Manual Copyright 2015, Molly Maid, Inc.
Page 46
Proprietary and Confidential Information
Made with FlippingBook - professional solution for displaying marketing and sales documents online