Lead Management System Module (Live): The Lead Management System (LMS) Tech Module gives you a step by step introduction to a software application designed and built internally by Molly Maid, Inc. to help you better manage your customer leads regardless of where the lead originated. LMS automatically receives leads for a specified franchise from the Molly Maid website through Requests for Service. It also allows you to manually enter leads as they come in from the phone and other sources. LMS allows you to track conversations and actions performed, send emails, generate reports and export the new customer to the Customer Care system. Customer Care System Live Module: The Customer Care System (CCS) Tech Module gives you a step by step introduction to a software application designed and built internally by Molly Maid, Inc. to help you manage your customers and employees. Recruiting Module (Pre-Recorded): Hear from Kim Dolan about their recruiting strategies. This module helps you learn how to actively recruit for your Home Service Professionals (HSP’s), including office location, employee profile, and recruiting media. 1.4 Computer Hardware A solid working knowledge of personal computer use and Microsoft–based applications is part of a MOLLY MAID franchisee’s “professional toolbox” of business skills. You must be comfortable using your PC because our proprietary business management software, Customer Care, is an integral part of your business. The initial package includes one computer system pre-loaded with software shipped at your request. You may defer the delivery of your new computer until you have moved into your office. Please let your New Business Manager know when and where you would like it shipped. Many new franchisees prefer to have 2 computers (one for the owner and one for the Customer Service Representative). Check with your New Business Manager before you order a second computer to be sure you get one with the correct specifications to be compatible our system. 1.5 Contact a Qualified Accountant and Lawyer A qualified accountant and/or attorney will help you to determine the best legal and accounting forms under which your business should operate (i.e. incorporation or limited liability company) while counseling you on specific laws governing your particular area. You also need the services of an attorney to review, update and approve your Employee Agreements and Handbook and Safety Manual. Once your attorney has approved your documents, he or she must submit a written letter confirming approval of these documents to your NBM.
MOLLY MAID Right Start Manual Copyright 2015, Molly Maid, Inc.
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