PERSON SPECIFICATION
Education & Qualifications • Evidenced relevant experience in a comparable setting. • IOSH Managing Safely , • Educated to GCSE level or a minimum of 5 years experience in a comparable customer focused setting • Evidence of CPD ideally in a customer service environment. Experience Essential: • Experience of establishing a new service • Demonstrable experience of developing, delivering and managing high quality, customer focused services in a comparable setting • Set-up of new systems and processes with minimal supervision. • Demonstrable supervisory experience in a customer services setting, developing a team to success. • Experience of CAFM (computer aided facilities management) and compliance Systems. Desirable: • Experience of managing health & safety of self and others within a role. • Experience in Healthcare sector Skills & Knowledge • Demonstrable leadership skills • Extensive experience, confidence and competence in the use of multi-platform systems, • Strong administrative skills, ideally within facilities management environment. • Working knowledge of room management. • Demonstrable strong IT skills across multiple systems. • Organised and process driven. • Good written and verbal communication skills at all levels, both internally and externally. • Flexible and able to adapt to various challenges and sensitive situations. • High level of attention to detail and able to produce work of high quality.’ • Good level of general knowledge of Health & Safety. • Familiarity with of standards required under regulatory bodies such as CQC & Ofsted is an advantage. Personal Qualities • Commitment to the vision and Promises of The Children’s Trust. • Flexible and ‘can do’ attitude to competing commitments in workload. • Highly motivated and reliable. • Ability to cope working in a demanding environment • Commitment to maintaining personal wellbeing and the wellbeing of colleagues.
ORGANISATION & STRUCTURE
Head of Estates & Health & Safety
Senior Estates Manager
Head of HS
Customer Services Manager
HS Officer
Facilities Manager
Project Manager
x2.5 Customer Services Coordinator
Housekeeping Lead
Gardeners
Supervisor
Maintenance
Housekeeping
Logistics
Transport Operative
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