JOB DESCRIPTION
Job Title Reports to
Senior Estates Manager
• Proactively identify and implement efficiencies in system of work and financials to support the progress of the organisation. • Ensure the maintenance of the tree register, over- seeing annual maintenance checks and comple- tion of recommendations in accordance with the tree preservation orders. • To undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time. Professionalism • Adhere to the policies and procedures of The Chil- dren’s Trust. • Undertake continuous professional development to maintain knowledge and develop professional practice within Estates. • Maintain professional boundaries and profession- alism at all times. Skills & Responsibilities • To undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time • Operational responsibility for Estates budgets, pro- jecting year end position on a monthly basis. • Oversight and ongoing development of CAFM and compliance systems. • Provide operational expertise in all matters per- taining to the estate including compliance, asset management, service delivery and capital invest- ment. • Oversight of Maintenance and Logistics, ensuring that responsibilities are delivered in an efficient and timely manner. • Management of Estates Risk Register, ensuring issues are escalated to the Head of Estates and Health & Safety as appropriate. • Ensure that fire safety precautions are implement- ed, following a risk managed approach. • Participate in on-call duties, providing manage- ment support out of hours as may be required. • Coordination and oversite of contracts. Management of self and others • Deputise as required for head of department. • Support head of department in estate require- ments.
Head of Estates and Health & Safety
Direct reports
Facilities Manager, Customer Services Manager, Project Manager Tadworth, Surrey (with occasional hybrid working by agreement)
• Line management and leadership of Facilities Manager. • Support to Customer Services Manager for FM services. • Provide strong leadership, motivating and en- gaging direct reports and other members of the Estates team, supporting the Head of Estates and Health & Safety in the delivery of estates strate- gy and other duties that may be assigned. This includes developing and refining systems and pro- cesses, whilst delivering professional and customer orientated services. Communication • Manage relationships and engage internally, across the organisation, and externally to achieve specified outcomes. • Represent the department at committees and meetings with different types of stakeholders. • Ensure effective communication within the team and across the Estates department, ensuring cohe- sive working practices across all areas Governance • Ensure a compliant estate through collation and monitoring of compliance and performance data in line with the organisation’s SLAs and KPIS, identifying and documenting non-compliance and risks. Provide detailed actions to address these issues, and report regularly to the Head of Estates and Health & Safety. • Chair and attending groups and committees as defined in the Estates governance structure. • Provide appropriate financial and progress report- ing to relevant departments required to support the organisational strategy. • Establish appropriate systems for managing risks and issues across key projects and initiatives. Health and Safety • Develop and ensure safe working practices are maintained at all times. • Adhere to all Health and Safety guidelines, princi- ples and regulations required to perform your role and comply with The Children’s Trust policies and procedures.
Location
Salary
£56,145
Hours of Work
37.5 hrs per week - This role will require some flexibility in order to provide management support outside of core business hours, as needed – e.g. on call duty
Job Purpose
from scope to successful delivery, ensuring we deliver on time and within budget. The post holder is required to deputise for the Head of Estates and Health & Safety when required with regard to all matters concerning the Estates. Key Responsbilities & Duties Estates Management • Provide leadership to the Customer Services Man- ager in the establishment and ongoing develop- ment of the customer services team, ensuring processes in line with FM professional practice and optimal use of the CAFM and compliance systems. • Ensure performance standards are established within customer services with processes for moni- toring and reporting. • Ensure compliance standards are embedded across the service, regular reporting is in place, in- vestigating where standards not met and ensuring measures are in place to mitigate identified issues. • Ensure hard services are managed in accordance with agreed process, procedures and statutory compliance, guidance, and best practice. • Ensure condition and lifecycle process delivered to support in year budget management and defini- tion of annual budget submissions. • Manage the delivery of estate capital investment and small projects ensuring project scope and pro- grammes deliver against specific outcomes arising from the estate strategy. • Development of sub-strategies to the estate strat- egy and associated policies and SOPs. • Responsibility for the organisational green plan and net zero strategy. • Support the Head of Estates and Health and Safety in the development and implementation of estates resilience management systems including emergency response and business continuity.
The Senior Estates Manager has managerial, profes- sional and technical responsibility for the operational estate and estates customer services, bringing best practice and professional standards whilst ensuring compliance and regulatory standards are monitored and managed consistently and effectively across the estates function. This will be in accordance with regulators’ requirements including CQC, Ofsted Care, Ofsted Education, and HSE. The Senior Estates Manager will ensure that safe work- ing practices are embedded across all estate practices, working closely with the Head of Estates and Health & Safety in this respect and supporting appropriate developments and committees. The Senior Estates Manager will contribute to the formulation and delivery of strategic and operational objectives ensuring the provision of a comprehensive and efficient estate, whilst bringing innovation and working practices to ensure an efficient and resilient estate. The post holder provides a professional point of con- tact on managerial estate operations matters and a point of escalation for the Customer Service Manager and Facilities Manager. They will provide professional leadership and effective line management to the Customer Services Manag- er, Facilities Manager and Project Manager ensuring operational objectives are met, including the effective management of the M&E contracts, associated servic- es and compliance outputs. The Senior Estates Manager will lead the Project Man- ager and appointed professional consultants to take agreed projects through the whole project lifecycle
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