MANAGEMENT
DAY FOUR Conflict Resolution and Negotiation
DAY THREE Coaching and Mentoring
Employees at all levels in an organization have to deal with conflict on a daily basis. Whether it’s an internal conflict between team members, between management and employees, or an external conflict between employees and customers or employees and suppliers; improper handling of a conflict, can lead to a dysfunctional workplace and lowered productivity. Yet, very few employees are properly trained in how to handle conflicts effectively. This section will equip you with influencing techniques to achieve acceptance for your solutions to workplace conflicts. In contrast to many conflict/negotiation courses that focus on winning and gaining maximum advantage, this section first seeks to understand all parties’ interests and then proceeds to achieve mutually beneficial solutions. Attendees are given ample opportu- nities to practice these skills, receive feedback, and evaluate their conflict resolution and negotiation experience.
Coaching is a highly effective teaching, training, and development process in which an individual gets support while learning to achieve a specific personal or professional result or goal. Good managers are excellent coaches. They know how to stretch their team members by giving them responsibility and supporting them in their endeavors. Engineering Management professionals are very analytically driven and thus often overlook some key pieces of how to coach and develop their team members to build a culture of high performance and sustainable execution. In this section you will learn specific techniques for coaching and mentoring your staff. Attendees are given ample opportunities to practice these skills, receive feedback, and evaluate their coaching and mentoring experience. How to Connect Your Team to Their Jobs • What Makes a Job Miserable • How to Help Everyone Draw Their Connection to the Job/ Company - Your Role as a Leader • How Does the Performance Management Work? Why is it What Good Coaches do and the Key Elements of Coaching • Do the Basics Right • Strengths Based Coaching • Employee Engagement and Ability to Relate • Building a Learner Mentality is Critical • Providing Feedback and Effective Ways to do it • Coaching and Ego • Questioning Attitude and Listening Skills • Self-assuredness and Coaching - Some Risk-taking is Critical • Coaching in Times of Change and Understanding Your Own Power • Rewarding Behaviors Losing its Effectiveness? • Learning and Fear Zones
Introduction to Conflict • Typical Reactions to a Conflict • When is it a Conflict? • Stages of Conflict
Basics of Conflict • Conflict Exercises • Key Causes of Conflict
• Typical Workplace Conflicts • How to Break an Impasse • Reading non-Verbal Signals
Influencing/Negotiation Basics • Negotiation Exercise • Persuasion vs. Negotiation • Types of Negotiation • Stages of Negotiation Process • What to Reveal • Sources of Power and Strategies of Influence • Understanding Your Negotiation Style • Skills for Successful Negotiation • Win-win • Ethics Reframing Conflict • Converting the Conflict into an Opportunity • Visualize the Optimal Situation • Win-win Resolution • Conflict Exercise and Class Discussion
Elements of Leadership • Why and Context • Is there an Elephant in the Room? • Team Norms • Shadow of a Leader • Setting Priorities Elements of Mentoring • Mentoring as a Competitive Advantage • Why and When Mentoring Programs are Useful • Mentoring Strategies and Skills • Peer to Peer Mentoring and 360 Feedback
Sustainable Resolution • Conciliatory Gestures • Building Trust • Nurturing the Relationship
Summary and Action Planning Guest Speaker Panel and Networking Event
Summary and Action Planning
Note: The Guest Speaker Panel and Networking Event will take place from 4:30 p.m. to 6:30 p.m. at the SAE Troy Office immedi- ately following the Summary and Action Planning for the day.
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3 ways to get a no-obligation price quote to deliver a course to your company: Call SAE Corporate Learning at +1.724.772.8529 | Fill out the online quote request at sae.org/corplearning | Email us at corplearn@sae.org
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