MANAGEMENT
SESSION TWO • Assessing the Risk to the Product Developed for the Vehicle
Root Cause Problem Solving: Methods and Tools 8 Hours | On Demand Course I.D.# PD530931 How do you solve a problem? Do you find yourself using quick and easy solutions or a structured methodology? Too often, organiza- tions tend to seek quick solutions to a problem without adequately addressing its underlying cause. These decisions often result in solutions that don’t work or aren’t sustainable, often wasting time, effort, and money. To combat these issues and adopt a fresh approach, teams can use the methods and tools of Root Cause Problem Solving. By first viewing a problem as an opportunity for improvement, the team can then identify the problem’s root cause or causes, and implement solutions to prevent the problem’s reoccurrence. This six module course introduces the Root Cause Problem Solving approach. It explains how using Root Cause analysis can help improve operational and financial performance by identifying root causes and implementing solutions to signif- icant or recurring problems. This methodology is used by many major automotive manufacturers to improve quality and customer satisfaction, reduce operation costs, and provide greater employee knowledge of work processes. Participants will become familiar with the eight steps of the Root Cause Problem Solving approach, learning the key actions completed in each step and interacting with examples and scenarios that demonstrate how each step functions to solve problems and keep them from reoccurring in an organization. Participants will also be supplied with tools that assist with the completion of each step that they can use in their own problem- solving efforts on-the-job. While the course is approximately eight hours in length, the estimated time to completion, including knowledge checks and the learning assessment is ten hours. Learning Objectives By participating in this On Demand Course, you will be able to: • Explain why root cause analysis using the 8-Step Problem Solving Methodology is more effective than non-structured problem solving efforts • Define the difference between a problem, symptom, cause, and root cause • Use tools and techniques to solve problems • Evaluate effectiveness of problems solving efforts • Describe the role of problem solving in continuous improvement Who Should Attend This course is applicable to those directly working in or responsible for performance improvement of any definable, repetitive process (e.g., manufacturing, design, logistics, purchasing, sales, or
−− Qualitative techniques −− Quantitative techniques −− Contingency budgets
SESSION THREE • Monitoring and Control Risks −− Importance of metrics −− Monitoring and responsibility −− Invoking mitigation or abatement actions
SESSION FOUR • Risk and Voice of Customer −− What typically goes wrong with scope and requirements in automotive projects −− Metrics that predict failure in the requirements and scope of the vehicle project −− Techniques that can reduce the requirements / scope risk • Risk Associated with Developing the Product for the Vehicle −− What typically goes wrong while developing the product for the vehicle −− Metrics associated with developing the product for the vehicle that improve success −− Techniques that can reduce the development risk SESSION FIVE • Risk and Process Development −− What typically goes wrong developing the manufacturing process −− Metrics that enable prediction of the capability of the manufacturing processes −− Techniques to reduce the risks associated with manufacturing processes • Risk and Verification and Validation −− What typically goes wrong −− Metrics associated with the verification of the product and manufacturing processes for the vehicle that improve success −− Techniques to reduce the risks associated with the verification work SESSION SIX • Risk and Launch of the New Vehicle Product −− What typically goes wrong −− Metrics associated with the launch of the vehicle product that enable response −− Techniques that can reduce the risks associated with the launch of the vehicle
Instructor: Fee: $835
Jon M. Quigley
1.2 CEUs
URL:
sae.org/learn/content/wb1629/
119
3 ways to get a no-obligation price quote to deliver a course to your company: Call SAE Corporate Learning at +1.724.772.8529 | Fill out the online quote request at sae.org/corplearning | Email us at corplearn@sae.org
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