Virtual Visitor Guide
ECOC VIRTUAL CATCH UP 2021
Contents
Logging in
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Event dashboard
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Your Profile
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Notifications
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Communicating with exhibitors. .
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Request a video meeting
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Schedule and appointments
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Adding sessions to your schedule .
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FAQs .
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ECOC VIRTUAL CATCH UP 2021
Logging in To enter the Virtual Catch Up, simply click on the link provided in the email we send prior to the event, or from Monday 1 st November you can access via the ECOC Exhibition website. You will need your 5-digit passcode/badge code which was sent to you when you registered. If you have forgotten your code, please contact support@nexusmediaevents.com. We will also be sending reminders closer to the event.
Enter your code in the box provided and click Submit.
Event dashboard
On entering the Virtual Catch Up event you will see the Event Dashboard. From here you can visit all areas of the virtual event.
• Exhibiton: View the list of exhibitors and browse the virtual booths • Exhibition Programme: Market Focus and Product Focus sessions • Networking: Find exhibitor contacts, live chat and request video meetings
Your schedule and appointments – view all of your selected sessions and meeting appointments/requests in one place.
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ECOC VIRTUAL CATCH UP 2021
Notifications – view notifications of all meeting requests.
Your live chat inbox – view and respond to all live chat messages
Your profile – update and amend your profile and add a photo
The event dashboard is personalized to you. The list of exhibitors shown is based on matches to the the market sectors you chose when registering. You can click to view the full list of exhibitors, either by clicking ‘More…’ or clicking on the ‘Exhibition’ in the top menu. Your profile
Update or amend your profile and upload a profile photo. You can also choose to add some additional information about yourself and select if you appear as online or offline to others. This can also be managed at any time from the top navigation. You can edit and update your profile at any time using the Profile icon in the top right corner. You can also access the booth cockpit from here, view your meeting requests and plan your schedule.
Notifications When logging back in, you can easily see how many messages and meeting requests you have received whilst offline.
Clicking on the notification centre (bell icon) will bring up a list of all meeting requests. You can dismiss or click to manage your meeting requests. Pause alerts – swipe to on to stop receive alerts of new meeting requests.
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ECOC VIRTUAL CATCH UP 2021
Communicating with exhibitors There are multiple options for communicating with exhibitors and ways for them to contact you. Please note that virtual exhibitors can view both visitors and exhibitors in the Network tab, but visitors can only view exhibitor contacts.
Visitors can connect with Virtual Exhibitors through Live Chat and Video Meetings.
Live Chat Visitors can live chat with Virtual Exhibitors in two ways: Live Chat from the Virtual Booth
Or, search for a contact in Networking
Search for a contact by name or job title.
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ECOC VIRTUAL CATCH UP 2021
Live Chat will open in a new tab and you can manage all of your chats from this window. You can switch on/off Desktop notifications which will play a short sound to notify you of a new message and send you an email.
Request a video meeting Visitors can request a meeting with an exhibitor contact in two ways: Find a contact in Networking or via the virtual booth
Search for the contact in Networking and select the icon. Or click Request Appointment on the Virtual Booth and choose the contact you
wish to request a meeting with.
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ECOC VIRTUAL CATCH UP 2021
If the person you wish to contact is not online you will be able to request an appointment for a video meeting at a later time.
Send a message and select the time meeting you would like to request. Please note any grey boxes mean the exhibitor is unavailable at that time. Click Send Request to send the meeting request to the exhibitor, who can confirm, reschedule or delete the meeting. You will receive a confirmation of your meeting request via email and you will receive an update when the meeting has been accepted, or details if it has been rescheduled. If the person you are contacting is online and in their virtual meeting room, you will be able to request to join a video meeting with them. Click Join Meeting to send the video meeting request. They will then receive a pop which allows them to Allow or Reject your meeting request.
Exhibitors will receive this notification when a visitor requests to start a video meeting and can Allow or Reject the participant.
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ECOC VIRTUAL CATCH UP 2021
If you have any problems launching a video meeting, please check your pop up blocker and allow pop ups and redirects from https://ecoclive.com
Schedule and appointments You can keep track of all of your scheduled meetings, as well as the requests you have sent and received, along with the Market Focus and Product Focus sessions you wish to attend.
Setting your availability
You can also manage your availability and block out time slots to allow exhibitors to view the times you are available for meetings.
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ECOC VIRTUAL CATCH UP 2021
Exhibitors will be able to do this to show the times they are available for meetings. Unavailable times will be greyed out and this will be shown as above when a visitor requests an appointment.
Adding sessions to your schedule
The Exhibition Programme shows the full timetable of all upcoming sessions. There are no live presentations and all sessions are available on- demand from the time shown on the timetable.
Once the presentation is available, you will be able to watch the video at any time and as many times as you wish until the end of the virtual event. Please note: you will be unable to watch any of the videos until the time published on the timetable. You can add sessions to your schedule but clicking ‘I want to attend’. Click to view your schedule.
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ECOC VIRTUAL CATCH UP 2021
FAQ’s I cannot log in – my passcode is not recognised Please check you have registered with a unique email address and no-one else is registered with the same email address. Alternatively, you can register again and you will receive a new passcode via email. Please note the system takes a few minutes to sync so please wait up to 5 minutes before attempting to access the virtual event. If you still have issues accessing the virtual catch up please email the team on support@nexusmediaevents.com When will the virtual event go live? The online exhibition will be live to attendees from 1 st November, but you will be able to log in a little earlier to set your meeting availability. How can I arrange meetings? The schedule section of the event platform will open from 26 th October and will enable visitors to set their meeting availability and allow you to search for exhibitor contacts to request meetings which can be scheduled for 1 st , 2 nd or 3 rd November. Please note, the live chat and video meeting options will not be operational until Monday 1 st November.
The full event platform will open from Monday 1 st November at 12:00 (CET).
What are the opening times of the event and how long will the event last? The virtual event will run open to visitors 12:00 (CET) on 1 st November through to 18:00 (CET) on 3 rd November and will be run in CET (Central European Time Zone). The exhibition and video content will only be available during the event dates. As the event is international and virtual, the online event will be open 24 hours a day, however this doesn’t mean you need to be online 24/7. Attendees will be able to choose from meeting times that exhibitors specify and can leave a message if there are no staff available. We have structured the timetable to try and suit most time zones, and these sessions will run in CET. The timetable can be viewed online and forms the central basis of our timetable.
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