PERSON SPECIFICATION
EXPERIENCE Essential:
• Strategic leadership and operational management of a commercial conference facility/activity or equivalent • Proven track record of developing and delivering effective marketing campaigns to build brand and deliver agreed return on investment. • Ability to demonstrate successful new business development experience including achievement of sales targets. • Proven contact and key account management skills. • Customer service excellence standards. • Proven experience of managing a commercial conference team, sales targeting and team development. •Preparing and delivering reports for consideration by senior management teams, including budget and finance reports as well as performance and quality standard reports. PERSONAL QUALITIES Essential: • A hospitable and customer focussed individual who strives to deliver an excellent service to clients and thrives on developing effective working relationships with internal and external contacts and stakeholders. • Ability to lead, manage, motivate and develop staff to meet all organisational requirements and revenue targets. • A pro-active, self-reliant and self-motivated individual who continuously seeks improvement. • A keen attention for detail and a high level of expectations of every aspect of their service. TECHNICAL KNOWLEDGE & SKILLS Essential: • Significant professional experience in conference and venue sales development and operational management. • Professional experience in the development and launch of a brand and in the development of marketing and sales strategies. • Demonstrable understanding of Customer Service Excellence and how to create a customer service culture in a team. • Ability to lead and direct operational teams across a range of functions in complex matrix environment. (i.e. not all direct reports). • First class interpersonal and communication skills, including proven ability in :- - Managing relationships with staff and with internal and external customers - Negotiation - Conflict resolution - Effective communication both in person and in writing - Effective networking - Achievement of results through influence with peers or those in Senior positions. • Well-developed planning and organisational skills, including the ability to prioritise own workload and lead and direct others to meet deadlines, targets and objectives. • Evidence of managing teams through target setting. • Confidence to establish and then use a key reporting suite on a weekly and monthly basis. • Excellent knowledge of conference systems and excellent skills in MS Office (Outlook, word Excel). • Management reporting of achievement against Key Performance Indicators. • Strong business sense ad commercial acuity. • Goal focussed individual with energy and drive.
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