job description
Job Title: Reports to:
Department:
General Manager
Operations
Regional Operations Manager Direct Reports: Assistant Accommodation Manager, Administrator, Resident Assistant Role Profile The General Manager is a critical role for the success of our communities, you’ll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels. You will coordinate all functions essential to delivering first class service to our student residents. This will include repairs, cleaning and security through a mix of directly-employed staff and external contractors. aparto provides a warm, welcoming and exciting place to live. The General Manager should enjoy developing a professional but personal relationship with our • To take full operational and commercial responsibility for the residence. • Ensuring a warm, welcoming environment to students, parents and visitors to the site. • Responding to tenant queries and maintenance issues throughout the academic year. • Ensuring your site is a safe environment in which to live and work. • Prompt collection of rents and controlling the budgetary targets for the site. • Marketing and promotion of the accommodation. • Undertaking regular inspections of flats. • Undertaking routine daily/weekly safety inspections and updating the web based safety management system. • Establishing and developing working relationships with suppliers and contractors. • Being part of the out of hours rota for emergencies. • Supporting the management of the residence in compliance with ANUK National Code of Standards. • Working with University accommodation team delivering a quality service. • Active liaison with Universities including attending regular meetings with relevant bodies. student customers, parents and universities. Main Duties (the varied role involves):
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