person specification • A good working understanding of tenancy management and housing legislation. • A good handle on sales and marketing with a proven track record of results. • Experience of managing a budget of £1m or more. • Good numeracy and literacy skills in order to write reports, and present performance indicators. • Strong IT skills (Microsoft Office). • Able to communicate effectively with people at all levels (orally and in writing). • Good problem solving skills/ability to use own initiative. • Student accommodation or leisure experience (transferable skills). • Experience of offering pastoral care and spotting the issues that affect students. • Knowledge of the issues surrounding students. • Ability to handle sensitive issues. • Influencing skills and a professional outlook on challenging issues. • Responsive to all queries. • Strong customer service skills. • Outgoing and happy member of a team. • Enthusiastic. • Willingness to get involved in social functions i.e. Halloween, Christmas and Student Open Days etc. • A desire to learn and to continually develop. • Willing to attend relevant training days/sessions. • Eager to seek feedback and review ways to do things better. NB: This job description list is not exhaustive and may alter in light of the changing needs of the business. You may be required to undertake other duties from time to time as the company may reasonably require.
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