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OUR TOP LEARNER OF THE WEEK - SLMH

Week:

10 October 2019

17 October 2019

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Name & Surname: Rodelio Lopez Department: Housekeeping Position: SL: Housekeeping

•Global Hotel Security Orientation • Global Hotel Fire & Life Safety Orientation • Personal Data Protection • SFS Orientation • Information Security Awareness • Prevention of Discrimination in the Workplace

• New Colleague Orientation • Code of Conduct and Ethics • Handling Agreements: Part 1 & 2

• Massage: Deep Tissue – Hot Stone – Neck & Back • Massage: Signature Asian Blend/ Foot Therapy & Relacing Aroma • Shangri-La Tea • WOW – Housekeeping - Draping • Spa: Sequence of Service • General Telephone Etiquette • Group & Event Proposals – WeSell • How to conduct a performance conversation • Job Advertisement Writing Guidelines • Handling MICE Enquiries • MICE: Effective Questioning

Programs Completed

Score Achieved

100%

Hours Completed

13 hours & 30 minutes

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