Associate Director of Estate Operations Candidate Information Pack
Contents
Executive Summary
London Metropolitan University is seeking to recruit to the newly created post of Associate Director of Estate Operations to play a key role in the delivery of its new Estates Strategy. London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it’s what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education. Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world. Now is an exciting time to be joining the University to take up this role. We launched our new Estates Strategy in 2022, which sees the University committing to bold and large- scale investments of £180 million over the next decade, in order to develop our buildings, physical and digital infrastructure. Reporting to the Director of Estates, the Associate Director of Estate Operations take leadership responsibility for a far-reaching portfolio including hard and soft FM operations; environmental management, events, catering and hospitality; security and business continuity; sports, fitness and wellbeing; and estates business services and service excellence.
> Executive Summary > London Metropolitan University > The Estate > The Estates Strategy > JD and PS > Working at London Met > Equality, Diversity, and Inclusion > Application process
London Metropolitan University London Metropolitan University has a rich history with strong educational roots dating back to 1848. The University as it is today was created in 2002 with the merging of London Guildhall University and the University of North London, the first merger between two universities in the UK. Based in one of the world’s most exciting capital cities, London Met is home to a diverse community of inspiring and determined learners, teachers and innovative thinkers. We offer a wide range of courses, from undergraduate and postgraduate degrees to short courses and professional qualifications, many of which are available to study full-time or part-time. We take pride in helping our students reach their goals and succeed in their careers. Our mission To transform lives through the power of education. Academic vision To be the university of choice, transforming lives for a diverse range of students from London, the UK and around the world. Our mission To transform lives through the power of education. Academic vision Our values • Integrity • Excellence • Service • Collaboration and teamwork • Effective citizenship To be the university of choice, transforming lives for a diverse range of students from London, the UK and around the world. Our values • Integrity • Excellence • Service • Collaboration and teamwork • Effective citizenship
We had a total of 12,525 UK-based higher education students in 2020–21, of which:
87% Studying full-time 13% Studying part-time 82% Undergraduate 18% Postgraduate 64% Identified as female
55% From a Black, Asian or Minority Ethnic (BAME) background 143 Nationalities represented 13% Had a known disability 82% Mature students
The University’s academic structure is made up of six schools
Guildhall School of Business and Law Offering a dynamic and relevant portfolio of business and law courses.
School of Computing and Digital Media Offering qualifications in subjects from creative technologies to electronics.
School of Human Sciences
School of Social Sciences and Professions
School of the Built Environment Demonstrating the relevance of social science as a tool for affecting societal change.
School of Art, Architecture and Design Internationally recognised for high quality teaching, excellent facilities and unique opportunities.
Offering a wide range of courses in subjects including science, dietetics, and sport.
Focusing on employability and developing graduates for the world of work.
The Estate
The University is spread across two teaching campuses totalling 79,599 sqm GIA: one in the heart of Aldgate which houses the School of Art, Architecture and Design ranked 4th in the UK university league tables. The main campus is in Islington which includes the award winning Graduate Centre designed by internationally acclaimed architect Daniel Libeskind. In addition there is the specialist business incubator, Accelerator, located in Shoreditch and highly regarded for its annual Big Ideas Challenge. Innovative teaching spaces In spring 2018 we opened our brand new world-class teaching facility in the Roding Building consisting of 11 high-spec classrooms installed with cutting-edge technology, including a state of the art Ideation room with the world’s largest, interactive, digital whiteboard. There are study commons rooms, a variety of social spaces and accompanying breakout seminar rooms, IT suites and collaboration spaces, across three floors. Specialist facilities We officially opened the University’s Cyber Security Research Centre in September 2018 with a dedicated investment of £500,000. The University also boasts state-of-the art facilities from a brand new UN accredited Translation and Interpretation Suite, a mock courtroom, Bloomberg suite and purpose-built art, design and recording studios. Students’ Union Opened in 2018, our newly refurbished Harglenis building is a space dedicated to our Students’ Union centre providing social and office space with its own student radio studio station, Verve. Library and study space Housed within a refurbished 1960’s glass factory, this facility provides over 9642sqm GIA of formal learning space with a wide range of study spaces and facilities to support student learning. Hospitality and catering The university supports seven catering outlets across all of its campuses including a brand new catering outlet called the Highbury Canteen, providing a combination of hot meals and branded coffee shops. This is in addition to the 352 capacity licensed student venue ‘The Rocket’ and recently refurbished 400 seat Great Hall venue built in 1896, which is used for a wide scope of events such as conferences, exhibitions, trade fairs, award ceremonies, receptions and conventions.
Business Incubation Based in Shoreditch, our specialist business incubator space Accelerator provides the perfect home for the student enterprise programme. This gives London Met’s passionate early stage entrepreneurs a chance to turn their business ideas into viable ventures through a network of advisors and investors, experts and mentors and an active events and initiatives programme. For 15 years Accelerator has been helping their community of tech start ups to grow and scale in the heart of Tech City. World Class teaching laboratories We have spent over £30 million to create one of the largest and most advanced science teaching facilities in Europe. Our Science Centre on Holloway Road is home to an incredible Superlab, which has 280 individual workstations and is one of the largest and most advanced science teaching facilities in Europe. The centre offers exceptional teaching and research facilities, giving our students a cutting-edge experience of learning science.
Our locations We currently have three sites in Holloway, Aldgate and Shoreditch.
Our Estates Strategy launched in 2022
Our Estates Strategy launches this year. A transformational university supported by the Estates Strategy. The University’s commitment to £180 million of transformational investment is an ambitious and exciting development plan, to fulfil these primary goals: • Support the corporate strategy and the Education for Social Justice Framework • Address the inefficiencies and risks associated with our buildings • Enable the development of the University’s structure and emerging subjects and schools • Digitize the campus and user experience • Decarbonise the estate and improve our environment Infrastructure Improvements A key aspect of the Estates Strategy is to invest £40 million over the next ten years improving the infrastructure and condition of the estate, to place us firmly in the top quartile of all post ’92 universities. Large scale projects to improve building condition, functional suitability and space utilization will both remedy deficiencies in our physical infrastructure, and support the University’s evolving needs.
The Evolving University We will invest close to £100 million in our campuses over the next ten years, in projects dedicated to the heart of the Estates Strategy… meeting the constantly evolving developments in teaching, digitization and digital poverty, and creating a sense of belonging and safety essential to the success of our students and staff. We will surpass students’ experiential expectations, and support emerging subject areas and schools such as nursing and the built environment. A masterplan for the £100 million investment in our campuses will: • Create new distinct school centres, reflecting the unique identities and activities of our schools. Collocated academic offices, specialist teaching space, school offices, and independent learning spaces will meet the different needs of each school, within the always evolving landscape of education. • Develop our existing Learning Centres and libraries as a key project, with creation of new independent learning spaces supporting new ways of learning, whilst respecting our current valuable learning assets. • Establish new centres and teaching spaces for both nursing, and the built environment, to accommodate these developing subject areas. • Create a stand out new entrance to the Holloway Road campus - welcoming, professional and elevating our prominence on the street frontage. • Create a heart to the Holloway Road campus that feels like home, and allowing us to better welcome and interact with our local community and stakeholders.
Our new Carbon and Environmental Management Plan both meets and exceeds the requirements of the London Plan for reducing carbon emissions. We will achieve Carbon Net Zero by 2030, and our emissions will rapidly decelerate beyond 2025 as we replace our current gas burning district heating system with new renewable energy nodes. Our CEMP enables our graduates to continue this vital work, and improves the internal environment in which we teach, learn and work. Leading on live projects Estates Strategy planning work has already made considerable progress, with design work on three projects started: 1. A £17 million refurbishment of the Holloway campus Learning Centre and Science Centre. 2. New renewable energy district Heating and Cooling System. 3. Cladding repairs and window replacement to the Tower Building. Aldgate Futures A key objective for the early years of the Estates Strategy is securing a long term and fit for purpose home for our School of Art, Architecture and Design. Options studies for a new location are already at an advanced stage, and negotiations are underway to extend the life of the current Aldgate lease, in order to minimise disruption to the school and optimise the experience of any possible future relocation. Find out more about the London Metropolitam University Master Plan.
Student Accommodation Our student bedroom demand is expected to rise to 1100 by 2026, against the current supply of 102 nominated bedrooms. A masterplan will consider development of our own student housing on campus, over the life of this strategy. In the interim we will meet demand via strategically procured nominations agreements, with reputable providers, to meet our students’ needs. The Digital Campus A smart estate is at the very core of the University’s Estates Strategy and Digital Strategy. We will create a smart estate in collaboration with our newly engaged integrated infrastructure partners, to connect our students and staff to our buildings and services, ensuring our Estates Strategy objectives are fully integrated. Progress to date includes installation of smart building technology such as environmental and people counting sensors in all teaching spaces and offices, seamlessly integrated with a new CAFM system. Ultimately this will give us precise control and automation of our campuses, simplify business processes and provide in-depth analytics to improve both efficiency and end user experience. Putting sustainability front and centre – our Carbon and Environmental Management Plan Environmental sustainability is at the heart of everything that we do. We have an excellent track record and continue to be leaders in this area.
budgets are effectively established, forecast, reported against and controlled. 12. 12. Ensure that all effective risk management, governance and audit controls are in place for all Estates Operations activities; 13. Ensure the establishment of appropriate technical design and specification standards in relation to Building Fabric, Services and Infrastructure across the entire University estate. 14. Oversee and co-ordinate the compilation and maintenance of essential records, including asset register, asbestos register, PPM records; 15. Drive a safety culture within the Estates’ team and with all suppliers and contractors. 16.Ensure the provision of a safe, healthy and secure environment for students, staff and visitors; 17. Drive continuous financial and service improvement- improving cost efficiency/ profitability and levels of service experience, anticipating and responding to changing business needs as well as capturing innovations in technological developments. 18. Work proactively and collaboratively with colleagues and stakeholders to ensure that all activity is both user led and commercially viable; 19. 19.Define and implement key performance indicators that will measure service delivery against business objectives and any contractual requirements and take remedial action as required; 20.Provide leadership in the engagement with and understanding of the University community’s needs and wants. 21.Lead the development of and ensure the provision of marketing, communications and events to promote commercial and wider Estates’ initiatives; 22.Lead the department’s initiatives to embed a customer focused approach and the principles of continuous improvement. 23. Represent the University in estates and sustainability matters with key external partners and stakeholders including but not limited to the local London Boroughs, Greater London Authority, Association of University Directors of Estates, community and business groups and special interest networks.
Job Description
Associate Director of Estates (Operations)
Post title: Report to: School/Department:
Estates Department Director of Estates Direct reports:
Head of Estates Operations Head of Events, Hospitality and Business Services
Responsible for:
Grade:
Job purpose: 1. Provide leadership in all matters related to Estates Operations ensuring an excellent teaching, learning and working environment that supports all corporate strategies and campus life. 2. To foster the best campus experience that supports the creation of Learning Communities, the needs of our students and staff, is digitally enhanced and fit for the next generation. 3. To be a key member of the Estates Department Senior Leadership Team, support and deputise, when required, for the Director of Estates. 4. To support and contribute to the development of the university’s campuses by acting as gatekeeper and intelligent client ensuring a seamless transition into use and that new developments meet with the new Campus Life strategy, are fit for purpose and future proofed. 5. To ensure appropriate governance, statutory compliance and financial control in all Estates Operations matters. 6. To develop and gain approval for key strategies related to the use and operation of the university’s built infrastructure and services.
Principal Accountabilities: 1. Lead the development and ensure the implementation of key estates strategies including but not limited to Campus Life, Asset Replacement and Maintenance, the Carbon and Environmental Management Plan, Digital Campus Roadmap, Catering and Hospitality, Events Management, Security and Business Continuity, Sports, Fitness and Wellbeing; 2. Lead the creation and successful implementation of a departmental development plan, evidencing performance against agreed KP ls and taking responsibility for correcting performance that is below required levels. 3. Continue to grow an excellent, collaborative and positive team environment that supports the University’s ambition to be an employer of choice. 4. Oversee the strategic development, operational management and investment in all aspects of day to day estates operations which currently comprise: • Estates business partnering • Environmental Sustainability and Energy Management • Planned and reactive infrastructure maintenance • Catering and Hospitality • Measurement of the campus user experience • Minor projects • Cleaning and waste management including Pest Control • External and internal events management and Conferencing • Sports and Wellbeing • Security and building reception services
• Departmental business services
• Porterage and delivery services • Mail services • Grounds maintenance
5. Procure, negotiate and ensure the management of contracted services in the provision of forward looking, technology enabled and cost effective operations services; 6. Lead the drive to Carbon Neutrality by 2030 and set in place the plans and processes to achieve the objectives of the University’s Carbon and Environmental Management Plan. 7. Lead the development, implementation and continuous improvement of the university’s business continuity plan and estates service disruption management. 8. Ensure estates infrastructure and service compliance with all relevant legislation, regulations, codes of practice and other standards; 9. Develop and provide coherent analytical insights into campus use, service satisfaction, operational effectiveness and efficiency from multiple, complex data sources that enable effective service development and campus planning. 10. Ensure the development, instillation, monitoring and continuous improvement of Customer Excellence standards across the entire Estates Department. Ensure that revenue capture and profitability is maximised; strive to exceed consumer expectation, developing quality products and delivering exceptional service/events; 11.Ensure that all delegated Estates Operations ( including commercial revenue)
Person Specification
of engaging with estates service suppliers and negotiating contracts. • Strong contract management skills, with proven knowledge and experience of differing forms of procurement and contracting methods. Experience in the performance management of external service providers. • Senior leadership experience with the ability to lead and motivate a diverse team from senior managers through to operational staff across a diverse range of service areas. • Experience of strategic maintenance planning, delivering compliance, mitigating risk and optimising investment in infrastructure. • Strong ability to communicate complex/ technical concepts and opportunities to a business and academic audience. • Proven budgetary and financial management skills. • Experience of high level engagement to develop effective working relationships at all levels across the organisation, acting as an advocate of estates both externally and internally. • Ability to drive outstanding performance and gain commitment through coaching, motivating, energising and inspiring team members. • Excellent interpersonal, communication skills with excellent stakeholder management skills at a senior level. • Understanding of and commitment to equality of opportunity • The post holder will be expected to have relevant academic qualifications and to have previously operated at a senior level.
• A strong commitment to:
• the University's values, mission and strategic plan; • a "coaching and developing" approach when dealing with colleagues and students; and • working collegially; valuing the
contribution of others and sharing knowledge and expertise.
The post requires the leadership and managerial background and experience necessary to provide professional and strategic advice at a senior management level, to identify and implement opportunities for improvement and the management of change. • Relevant professional background and extensive operational management experience in hard services (engineering, maintenance etc) or wide ranging facilities services. • Relevant professional qualification or equivalent industry experience and membership of relevant professional body. • Experience of leading and managing estates and facilities services provision to a complex, multi-building estate at a senior strategic and operational level. • Significant change management experience and the implementation of strategic improvement plans; • Experience of procuring, mobilising and managing external estates and facilities contracts and services. Successful record
Equality, Diversity and Inclusion
Working at London Met
In addition to working in an ambitious, dynamic and diverse organisation and a competitive salary level, staff working at the University additionally benefit from: • generous annual leave entitlement • a career salary average pension scheme with up to 18% employer contribution • Local Government Pension Scheme (LGPS) members have the option to pay into shared cost salary sacrifice AVCs • a fee waiver scheme for staff undertaking relevant university courses • free on-site sport and fitness facilities including gymnasium use and classes • access to 24/7 confidential support from our Employee Assistance Programme by phone or a mobile app which includes telephone counselling
• free employee eye tests and discounted spectacles through our eye care voucher scheme • interest free season ticket loan (after completing probationary period) • a professional staff development programme • tax efficient salary sacrifice schemes for childcare vouchers, cycles and cycling equipment • employee private healthcare plan through the Simply Health cash plan • access to library facilities • access to below market rate sports injuries treatments • a broad range of formal and informal development opportunities to enhance your career • commitment to lifelong learning
Championing equity and inclusion lies at the heart of everything we do here at London Metropolitan University. You can find out more about our values and the action we’re taking by visiting our Centre for Equity and Inclusion and our Equality and Diversity webpages.
Application Process
The University is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a briefing discussion please contract our advisors: Michael Hewlett michael.hewlett@mrgpeople.co.uk 07972 579938 James Gregory james.gregory@mrgpeople.co.uk 07966 827391 Applications should consist of a CV and should be sent to both: michael.hewlett@mrgpeople.co.uk james.gregory@mrgpeople.co.uk The closing date for this role is Sunday 2nd of July.
Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14-15 Page 16-17 Page 18-19 Page 20Made with FlippingBook. PDF to flipbook with ease