estates services, implementation and management of the customer service portfolio across the university. • To ensure the delivery of an excellent customer focussed estates service to support both the staff and student experience • Act as ‘risk champion’ for all Estates Services operations and ensure compliance with the University’s risk management strategy through the identification and management of risks effectively and economically • To demonstrate a duty of care to ensure that contracted service suppliers and their staff maintain a safe environment whilst carrying out their duties and are compliant with all health and safety legislative procedures. • To work with Health, Safety and Resilience on auditing and compliance issues including the production of safe systems of work , risk assessments etc. • Any other duties that may reasonable be required from time to time commensurate with the grade of this position 2. Strategy & Policy • To develop long terms strategies in the areas under the postholders management control including the production of annual operational plans for the delivery of Estates Services. • To develop and implement a robust system and process of monitoring service delivery and communication of delivery to the stakeholder • To identify and develop policies, procedures and standards which encourage collaborative working and demonstrate best practice, incorporating systems for continuous assessment and improvement with the aim to deliver an exceptional service. • To regularly review current service delivery for all estates services to ensure that value for money is delivered at all times • To assist with the development and implementation of a BIM strategy for the University.
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