5. INPUTTING ACTUALISED REVENUE INTO DELPHI
Once an event begins, any increase or reduction in expected revenue takes place in Opera, our company’s operating system, not Delphi. After taking this course you will learn how to update changes to catering and other hotel income in Delphi and understand how and when room block deviations are automatically handled.
This course contains two parts:
Inputting actualised revenue into FDC Delphi. Inputting actualised revenue into Server Delphi.
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Both parts of this course is mandatory for all Event Management Colleagues and it is highly recommended for members of the Sales team.
These five courses were launched in the last two weeks, and the Shangri-La Academy Team would like to thank the HQ functional leaders who have contributed and collaborated actively in the making of these courses.
Special thanks to: Sales: •
The following team members from the Shangri-La Academy developed the content for the 5 courses:
Nichlas Maratos & Jeanette E. Robson
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Food and Beverage: • Linda Wan •
Monita Lee
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Jean Marc Dizerens
Jhoanna Daria Cecilia LY Qiu
Martin Castro
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Security: •
Nalinrat Rattanajit
Chow Kiat Chan
Alison Li
Eric Chan
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Hock Sing Ting Daniel Agudelo
Rooms: •
Joshua Masillamoney
• Jude Medida Talent Acquisition (HR): • Katherine Lim • Sharon Chan • Hailey Lam
Should you have any questions regarding the courses please e- mail Daniel Agudelo at Daniel.Agudelo@Shangri-La.com or Alison Li at: Alison.Li@Shangri-La.com
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