R E C O M M E N D S
N E W S L E T T E R E D I T I O N 2 M A Y 2 0 2 0
We have been busy! We are excited to have launched multiple new online learning modules which were developed in partnership with our HQ Global Functional Leaders. These new modules include content in: Human Resources, Sales, Food and Beverage, Rooms and Security.
We also continue to develop partnerships with external learning partners to add more value to our colleagues and assist them in their development.
In this EDITION NO. 2:
• What’s NEW at Shangri-La Academy Online?................................................................ 1
• Shangri-La Academy Online, the numbers!.................................................................... 2
• What our colleagues are saying about TYPSY …………………………………………………………… 3
• Introducing BarSmarts & BarStarts in partnership with PERNOD RICARD ………… . … . … . 4
• What’s COMING UP?...................................................................................................... 5
1 . WHAT’S NEW AT SHANGRI-LA ACADEMY ONLINE?
1.GLOBAL SECURITY ORIENTATION 2020 The safety and security of our guests is our priority. This course allows our colleagues to learn Shangri- La’s security principles, clarifying roles and responsibilities and providing specific instructions of actions to follow in case of a crisis.
This course is for all hotel and non- hotel colleagues.
It is part of the Balance Scorecard indicators and must be completed by October 31 st 2020 at the latest.
This program is available in 12 languages.
This course aims to raise awareness on interviewing skills for all hiring managers and HR colleagues. It describes the process before, during and after an interview, provides guidance on what questions to ask or avoid and covers the importance of representing Shangri-La when interviewing a candidate. This course is mandatory for all managers who are part interviewing candidates in hotels, HQ and regional offices. 2. HR INTERVIEWING SKILLS LEVEL 1
3. SECURITY AWARENESS FOR ROOMS
This course focuses on increasing security awareness for all rooms’ colleagues to be able to judge when an activity may be suspicious and to report it. This course is mandatory for: Managers on Duty, Front Office team members, Concierge Teams, Housekeeping teams and security offices and must be completed by August 31 st 2020.
The version in simplified Chinese will be released soon.
4. UNDERSTANDING FOOD ALLERGENS There are various types of food and ingredients that can cause allergic reactions potentially becoming a big issue for our guests. This course presents the foods that are most commonly associated to allergens, and presents scenarios to ensure the safety of our guests when taking guests orders and when handling food.
This course is mandatory for all direct food handlers and it is highly recommended for indirect food handlers.
5. INPUTTING ACTUALISED REVENUE INTO DELPHI
Once an event begins, any increase or reduction in expected revenue takes place in Opera, our company’s operating system, not Delphi. After taking this course you will learn how to update changes to catering and other hotel income in Delphi and understand how and when room block deviations are automatically handled.
This course contains two parts:
Inputting actualised revenue into FDC Delphi. Inputting actualised revenue into Server Delphi.
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Both parts of this course is mandatory for all Event Management Colleagues and it is highly recommended for members of the Sales team.
These five courses were launched in the last two weeks, and the Shangri-La Academy Team would like to thank the HQ functional leaders who have contributed and collaborated actively in the making of these courses.
Special thanks to: Sales: •
The following team members from the Shangri-La Academy developed the content for the 5 courses:
Nichlas Maratos & Jeanette E. Robson
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Food and Beverage: • Linda Wan •
Monita Lee
• • • • • • •
Jean Marc Dizerens
Jhoanna Daria Cecilia LY Qiu
Martin Castro
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Security: •
Nalinrat Rattanajit
Chow Kiat Chan
Alison Li
Eric Chan
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Hock Sing Ting Daniel Agudelo
Rooms: •
Joshua Masillamoney
• Jude Medida Talent Acquisition (HR): • Katherine Lim • Sharon Chan • Hailey Lam
Should you have any questions regarding the courses please e- mail Daniel Agudelo at Daniel.Agudelo@Shangri-La.com or Alison Li at: Alison.Li@Shangri-La.com
2 . SHANGRI-LA ACADEMY ONLINE THE NUMBERS!
SHANGRI-LA ACADEMY ONLINE NUMBERS!
We would like to share with you some of the statistics on the usage of Shangri-La Academy Online.
1. NUMBER OF COLLEAGUES USING THE SYSTEM FROM JANUARY TO APRIL 2020
With the interruption of some of our operations due to the COVID19 situation, our Regional AVPs in Learning & Development in China: Alice Yuan and Leighton Tian introduced a program for our colleagues to maximise their time by learning courses and completing certain challenges on the way! The support of the Learning & Development Managers and Human Resources Teams in China truly facilitated this successful learning initiative. The program was launched in February and is now in its second phase.
WHAT IS THE CLOCK IN, GET IN PROGRAM?
2. NUMBER OF COURSES COMPLETED / PASSED BY OUR COLLEAGUES SINCE THE LAUNCH OF SHANGRI-LA ACADEMY ONLINE IN 2019.
SHANGRI-LA ACADEMY ONLINE NUMBERS!
3. OVERALL TOP 10 PERFORMING HOTELS FROM JANUARY TO APRIL 2020
These are the properties with the most number of courses completed so far this year.
Congratulations to the China region and the top performing hotels! Keep up taking advantage from all the courses available at Shangri-La Academy Online.
4. TOP 10 COURSES COMPLETED
Transformational Learning,
for EVERYONE!
3 . WHAT COLLEAGUES ARE SAYING ABOUT TYPSY!
SOME OF THE FEEDBACK FROM OUR COLLEAGUES ABOUT
TYPSY is REALLY, REALLY GREAT! I love it!
The lessons have EXAMPLES and WORK SHEETS that CAN BE USED in the DAILY OPERATIONS!
There are SOOMANY LESSONS in topics that are important for HOSPITALITY.
I like that the LESSONS are in VIDEOS and LITTLE BY LITTLE.
TYPSY shows me content related to MY JOB! I LIKE the suggestions I receive from TYPSY!
CHECK OUT THESE COURSES ON TYPSY!
All TYPSY courses are endorsed by the
If you have not activated your FREE TYPSY account yet, please follow the steps in the next page!
INSTITUTE OF HOSPITALITY
TO ACTIVATE YOUR FREE TYPSY SUBSCRIPTION, FOLLOW THESE THREE SIMPLE STEPS:
Use the following link to go to the TYPSY Website: https://info.typsy.com/shangri-la-covid
A
B
Click on ACCESS NOW:
Enter an Email address and create a password for your account. You can use your Shangri-La Email or a personal E-mail address. Then, follow steps 2, 3 and 4 and start discovering TYPSY!
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4 . INTRODUCING BARSTARTS & BARSMARTS IN PARTNERSHIP WITH PERNOD RICARD
The Food and Beverage HQ team is pleased to announce that in partnership with Pernod Ricard USA, all our Shangri-La colleagues have now access to the BarSmarts online learning program at no cost.
PROGRAM OUTLINE:
Level 1, BarStarts
Module 1 - Spirits , Wines and Beer Basics Module 2 - White Spirits Module 3 - Brown Spirits & Liqueurs Module 4 - Service management and Bartending essentials
Level 2, BarSmarts
Module 1 - Spirits Basics Module 2 – Spirits and Liqueurs Module 3 - Cocktail History & Bar Essentials Module 4 - Service Management & Cocktail Recipes Although these two courses are designed for F&B, the offer is extended to all Shangri-La colleagues who would like to learn about this content.
Instructions to access in the next page.
STEPS TO REGISTER:
1. Go to www.barsmarts.com 2. Click on “Register”
3. Choose the program being registered for (Level 1 - BarStarts or Level 2 - BarSmarts). Enter the PROMO CODES designated for Shangri-La as follows: SLIMSTARTS | SLIMSMARTS 4. Enter the requested information 5. Enter the correct promo code on the “Checkout” screen
Enjoy learning and all the benefits of our collaboration with external business partners!
Should you have any question regarding this program or access, please see the Dir. of F&B in your property or contact Jean Marc Dizerens (VP F&B, Western Cuisine & Beverage) at JeanMarc.Dizerens@Shangri-La.com
5 . WHAT’S COMING UP
AT SHANGRI-LA ACADEMY ONLINE?
THESE ARE THE COURSES THAT WE WILL BE LAUNCHING IN THE NEXT TWO WEEKS:
SALES FUNCTIONAL: •
Managing Online Content Using IcePortal
FOOD AND BEVERAGE FUNCTIONAL: • Wellness Cuisine, Simplified Chinese Version.
FOOD AND BEVERAGE FUNCTIONAL: • F&B Marketing 101
FOOD AND BEVERAGE FUNCTIONAL: • Chinese Tea Intermediate
ROOMS FUNCTIONAL: •
Up-selling for Front Office
ROOMS FUNCTIONAL: •
RCC1 Final Assessment
SPA & HEALTH CLUB FUNCTIONAL: • Re-opening of Spa & Health Club for Managers
GOLDEN CIRCLE ESSENTIAL: •
Fundamentals of Golden Circle
FAMEX FUNCTIONAL: •
FAMEX Playbook for Leaders
R E C O M M E N D S
N E W S L E T T E R E D I T I O N 2 M A Y 2 0 2 0
b r o u g h t t o y o u b y S h a n g r i - L a A c a d e m y .
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