Follow up on Estimates (either the Estimator or CSR can do this)
• Hand written Molly Maid thank you card • 1 st follow up call, day after estimate or as discussed with customer • 2 nd follow up call, three days after estimate or as discussed with customer • 3 rd contact by email with attachment
Occasional Clean to Recurring Service
Office fills out estimate pricing self calculator when team returns Office emails price for recurring service Office calls yesterday’s occasional cleans to make an outbound customer satisfaction call. If not email, office will give pricing verbally o No initial clean if customer schedules recurring service in 30 days o Team bonus of $50 after 3 rd clean
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