Addressing FAQs and Objections
FAQs- 3 ways to access
From the script o Can type in a word in the search box and any question with that particular word will show up o To close out go up to the tab and right click o Great way to answer the customer correctly Go up to tool bar on the Home page Go to Maintenance- FAQ- have a list of all the templates, can open each one and edit.
Answering Objections---- Read through these and get familiar with the answers. All office staff should be answering the same way to convey a consistent message.
Stay positive and understanding. Been in business over 30 years
Our customers tell us they loving coming home to a clean house
Too Expensive-
Most of our customers find us to be a very good value By doing an in-home estimate we can customize a plan to meet your budget You will have a fixed rate for each cleaning
Windows/Carpets/Upholstery etc.
We don’t do this on a regular basis so we prefer to recommend a specialized business
Why do you have to do an estimate?
Every customer has different needs which is why we do the free estimate and consultation o To answer all of your questions o Provide the best possible price o Identify your specific needs o Show you why Molly Maid is the best
Need to talk to my spouse
Great. Can I call you back on Thursday?
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