School Based Programs and our Ambassador Fleet The demand from the education sector continues to grow, whether it be direct approaches from schools, in conjunction with Beacon Foundation, My Education or the Uni of Tas. Pete Handy is swamped with requests and at the same time, we are trying to expand our reach into the non- Government sector. How can you help? – become an Ambassador. The THA is passionate about communicating the benefits of working in the hospitality industry, and has a fleet of youthful, energetic, engaging hospitality professionals in all regions of Tasmania that have their own unique and inspiring story as to how they embarked on a career in the Hospitality industry. The Ambassadors: • visit Government or Non- Government schools or colleges and/or a career advisors event and act as the face of the sector • share positive experiences with students and individuals who may consider hospitality as a career choice • are not expected to travel more than 30mins, on average, away from their area • are not expected to attend more than 3 events per year The prime aim of a THA Hospitality Industry Ambassador. Communicate the • positive and negative aspects of hospitality careers- what makes hospitality a great, sustainable career choice, but also the realities of working in the industry • range of pathways and job types available in the industry, not just about cooks, chefs and wait staff • hospitality as a career pathway but also as a way to gain some critical skills for the future such as time management, communication, initiative, personal presentation and punctuality • employer expectations of those working in the industry If you would like to be involved, contact Peter Handy 0404 031 004 or email@example.com For the THA Typsy is the vehicle that gets people involved in training – it is our pathway to “participation”. A key plank for our Great Customer Experience program is contact, diagnostic, presentation and ultimately training at your venue, when you want it, not interfering in service and available when you need it. Typsy allows us to meet those requirements. It’s not accredited training but it will give your people some of the skills they need to “just do the job you want them to do”. It also provides an experience that demonstrates to your staff that training is a good thing, and we hope that leads to staff embarking on a Skills Experience through accredited channels. A better skilled industry is in all our best interests. Below is some info from Typsy – please look at this and ask yourselves the question – will it hurt me to give it a try? Is online training the answer for millennials? A recent survey has revealed what millennials want from the hospitality industry, and the answers might surprise you. One of their top concerns is simple – they want to work for companies that offer training and development opportunities. Of course, introducing a training program into your venue works well in theory, but getting staff to engage with that training can be another battle entirely. People have different learning styles, so applying a one-size-fits-all approach is unlikely to keep everyone interested. If your staff are not immediately stimulated, they will stop concentrating, which puts added pressure on you to create training that is engaging. Introducing
THA has partnered with Typsy to help members solve this issue. Typsy offers staff the chance to learn new hospitality skills through bite-sized online courses. It’s a fun style of learning tailor-made for the millennial generation. The Typsy platform caters to a number of different learning styles. There are online videos to watch and engage with, written resources for readers and writers, and exercises for kinesthetic learners. Videos are short, sharp and fun
Staff can explore a growing library of short and snappy video lessons. Categories include bartending, coffee, management, marketing and service. Typsy listens closely to the demands of its members, and new courses are constantly being added on topics that are most relevant to you and your staff. Staff can access world-leading instructors Typsy’s instructors are chosen because they are world leaders in the hospitality industry, and because they are passionate about empowering others. They are World Barista Champions, award-winning restaurateurs, celebrated bartenders, consultants and educators, and they have invaluable wisdom to share. They hail from all over the world, which would make attending their training sessions impossible on a normal day, but Typsy brings them straight to your door.
October 2017 www.australianhotels.asn.au
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