208 - TZL - Justin Smith

can be delivered virtually. So our virtual offering currently is four modules, 90 minutes per week, and four back-to-back weeks, where each week is focused on one of those modules, walking through those four content areas. When we deliver this program in person, the big changes: there's a little bit more blending of the modules; it's a little bit less one module starts stops; the next module starts stops, a little bit more blending. But we also introduce real-life cases that which the participants in the program work in small groups. Some of these are project problems, and some of them are interpersonal problems. Sometimes we ask them as a project team to actually build something. So here you go, you've got a real life project, you've got a time element, you've got a material element, you've got a scope element, you've got a cost element, let's see how we blend these things to work together as a group. When we bring it in-house to affirm, we're going to look specifically at what are that firm's key challenges and how can we structure the discussion topics and the cases to that particular firm's unique pain points. And then kind of on the other end of the spectrum, we've got what we call full custom program, which is, we come in, we evaluate what's working, what's not working inside a program, and the way I like to describe it is we want to understand where you are, we want to understand where you want to get to. We want to understand the size of that gap. We want to build a bridge to get from one side to the other. And then we want to walk your team across the bridge. What's unique about that last option is that it could be anything. Every firm's challenges with respect to project management are a little bit different but they're all layered on top of these foundational skills. Randy Wilburn [20:40] It's so funny, as you were talking about that bridge. I was thinking about the Rainbow Bridge and Thor and how that bridge can literally take you anywhere. And so, in the same way, this custom focus of doing this in-house project management training really gives you the opportunity to lay out something that has never been seen before within your organization. So it's not off the rack, it is something that's highly bespoke to what your needs are. Justin Smith [21:14] That's exactly right. And it's custom all the way. We're going to build the training around the tools and systems that you use. So when we give cases, you are going to work these problems using your own tools as if this is a real project. And we're going to provide the framework to do it successfully. We might pretend to be your client and give you a hard time during it to see how you react. There are a lot of different ways that we can take it but the idea is to train a group within a company in that company's playbook for how they run a project. A client recently said we really want our project managers to be the quarterback and we want

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