OCS Outcomes Report 2015-2016
Client and Stakeholder Satisfaction Client Feedback (all programs) 2012/2013
2013/2014
2014/2015
2015/2016
•
97.8%
96.5%
96.9%
97.4%
Clients satisfied with OCS programs
• Clients who felt welcomed and respected
97.6%
95.7%
97.2%
97.8%
•
92.7%
90.9%
91.1%
90.1%
Clients who felt their goals were met
Funder and Community/Partner/ Stakeholder Feedback (all programs)
2012/2013
2013/2014
2014/2015
2015/2016
• Stakeholders satisfied with OCS programs and staff’s skills and service • Stakeholders who felt the programs were welcoming and respectful Stakeholders who would recommend an OCS program/refer to it again •
98.2%
97.3%
97.5%
98.1%
97.0%
97.2%
97.3%
97.2%
98.1%
97.8%
94.8%
96.0%
~results include “always” and “almost always” responses
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