1 Table of contents 64

Outcomes Report (2015-16)

Outcomes Report (2015-2016)		1
Contents		3
Vision, Mission and Values		5
Our Vision		5
Our Mission		5
Our Values		5
Diversity Statement		5
Who We Are …		6
Get Involved		7
Options Needs You …. Volunteer. You’ll be glad you did!		7
Volunteer with the Crisis Line		7
Thank you to our Donors …		7
Message from the Chair		8
Message from the Executive Director		9
Volunteers and Staff		10
Thank You to our wonderful volunteers and staff!		10
National Volunteer Week		10
Staff Service		10
Staff Development		11
Client and Stakeholder Satisfaction		13
Programs and Services		14
Counselling Services		14
Family Counselling		14
Desired Outcomes		14
Suicide Prevention, Education and Counselling Program (SPEAC)		15
Desired Outcomes		15
Sexual Abuse Counselling Centre (SAC)		15
Desired Outcomes		15
Quality Improvements		15
Special Services for Children and their Families		16
Quality Improvements		16
Age of children being served		16
Diagnosis breakdown of children being served		17
Family Intervention Services		17
Family Support Outreach (FSO)		17
Support for Parents of Young Children (SPYC)		18
Family Strengthening and Development (FSD)		18
Desired Outcomes		19
Quick Response Program (QRP)		19
Desired Outcomes		19
Service Highlights		19
Supervised Access Program (SAP)		20
Nobody’s Perfect Parenting (NPP)		21
Employment Services		21
Whalley Employment Services Centre (WESC)		21
Highlights for WESC (Store Front)		22
Early Years Services		22
Healthiest Babies Possible (HBP)		22
Analysis of Drop-in Group Outputs		23
HBP Client Demographics at Intake		24
Service Highlights		24
First Steps		25
Desired Outcomes		25
Service Highlights		25
Quality Improvements		25
Child Care Resource and Referral Program (CCRR)		26
Service Highlights		27
Growing Together Daycare (GTD)		27
Desired Outcomes		27
Services we offer that are not funded – value added elements		28
Service Highlights		28
Family Resource Programs (FRP)		28
Programs Practices		28
Desired Outcomes		28
Service Highlights		29
FRP attendance by location		29
Unique service user comparisons by year		29
Bridgeview Childcare Centre (BCC)		30
Client demographics		30
Fraser Health Crisis Line		31
Quality Improvements		31
Immigrant Services		32
Immigrant Settlement Program (ISP)		32
Service Highlights		32
Settlement Activities Supported by Volunteers		33
Syrian Refugee Influx and Emergency Programming		34
Moving Ahead Program (MAP)		34
Desired Outcomes		34
Source country of clients accessing MAP Primary language services delivered in:		35
Stopping the Violence Services		35
Transition Houses		35
Services are guided by the following principles:		35
Evergreen Transition House		36
Referral and acceptance rates		36
Virginia Sam Transition House		37
Referral and acceptance rates		37
Threshold Multicultural Outreach		37
Service Highlights		37
Children and Youth for Domestic Peace (CYDP)		38
Services are provided in an age appropriate manner to:		38
Program Objectives		38
Service Highlights		38
Mental Health and Supported Community Living Services		39
Clubhouses		39
Surrey Clubhouse (New Frontier and The Roost)		39
Service Highlights		39
Quality Improvements		39
Whale House		40
Service Highlights		40
Supported Community Living and Housing Programs		40
Desired Outcomes		40
The Supported Independent Living (SIL) Program		41
Quality Improvements		41
Youth Supported Independent Living (YSIL)		42
Service Highlights		42
Desired Outcomes		42
Transitional Living Program (TLP)		42
Service Highlights		43
Homeless and Housing Services		43
Shelter Services		43
Transitional Housing Program (THP)		44
Homeless Outreach Program (HOP)		44
The Outreach Workers undertake a wide range of support activities such as:		44
Homelessness Prevention Program (HPP) and Rent Supplement Program		44
The program focuses on the following groups:		44
Housing First Homeless Partnering Strategy (HPS)		45
Combined Outcomes of Homeless and Housing Services		45
Youth Services		45
Quality Improvements		45
Surrey Youth Independent Housing Program (SYIH)		46
Program Outputs		46
Generation Why? (Gen Why?)		46
Quality Improvements in Youth Services		46
Surrey Summer Boot Camp (SSBC)		46
OCS Computer Program		46
McCreary Foundation: Street Youth Project		46
Youth Educational and Employment Support Fund (YEES)		47
Services To Access Resources and Recreation (STARR)		47
Quality Improvements		47
Program Outputs		48
Desired Outcomes		48
Options for Schools (OFS)		48
Desired Outcomes		49
Quality Improvements		49
2014-2015		24
2015-2016		24
Committee Highlights		50
Health & Safety Committee		50
Quality Improvements		50
Diversity and Inclusion Committee		50
Quality Improvements		51
Community Profile Committee		51
Quality Improvements		51
Staff Training and Development Committee		52
Quality Improvements		52
Non Violent Crisis Intervention		52
Wisdom Within		52
Orientation Workshop		52
Respectful Workplace Workshop		52
Social Wellness Committee		52
Aboriginal Engagement Committee		53
Quality Improvements		53
Performance Quality Improvement (PQI) Committee		53
Achievements of Note 2015-2016		54
Purchase of Land on 81st and King George Hwy		54
Achieving Assisted Living Designation		54
Director of Development Position		54
Staff Training and Development		54
Negotiation of BCGEU local issues		54
Development of an Aboriginal Engagement Committee		54
Expansion and Enhancement of our PQI Initiatives		55
Syrian Refugee Influx and Emergency Programming		55
RFP Submissions		55
Whalley Employment Services Centre (WESC)		55
McCreary Foundation: Street Youth Project		56
Family Resource Programs		56
OCS Computer Program		56
Child Care Resource and Referral Programming (CCRR)		56
Fraser Health Crisis Line		57
Stopping the Violence Programs		57
Clubhouses		57
Financial Report		58
Treasurer’s Report		58
Revenue		61
Expenses		61
Funders		62

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