Outcomes Report (2015-16)

OCS Outcomes Report 2015-2016

Contents Vision, Mission and Values

• Diversity Statement ..................................................................................... 1 Who We Are …................................................................................................ 2 Get Involved .................................................................................................. 3 Message from the Chair ..................................................................................... 4 Message from the Executive Director..................................................................... 5 Volunteers and Staff......................................................................................... 6 Client and Stakeholder Satisfaction ...................................................................... 9 Programs and Services ..................................................................................... 10 • Counselling Services Family Counselling................................................................................. 10 Suicide Prevention, Education and Counselling Program (SPEAC) ......................... 11 Sexual Abuse Counselling Centre (SAC) ........................................................ 11 • Special Services for Children and Their Families • Family Intervention Services Family Support Outreach (FSO) .................................................................. 13 Support for Parents of Young Children (SPYC) ................................................ 14 Family Strengthening and Development (FSD) ................................................ 14 Quick Response Program (QRP) .................................................................. 15 Supervised Access Program (SAP) ............................................................... 16 Nobody’s Perfect Parenting (NPP) .............................................................. 17 • Employment Services Whalley Employment Services Centre (WESC) ................................................ 17 • Early Years Services Healthiest Babies Possible (HBP) ................................................................ 18 First Steps ........................................................................................... 21 Child Care Resource and Referral Program (CCRR)........................................... 22 Growing Together Daycare (GTD) ............................................................... 23 Family Resource Programs (FRP) ................................................................ 24 Bridgeview Childcare Centre (BCC) ............................................................. 26 • Fraser Health Crisis Line • Immigrant Services Immigrant Settlement Program (ISP) ........................................................... 28 Moving Ahead Program (MAP) .................................................................... 30 • Stopping the Violence Services Transition Houses .................................................................................. 31 Threshold Multicultural Outreach ............................................................... 33 Children and Youth for Domestic Peace (CYDP) .............................................. 34 • Mental Health and Supported Community Living Services Clubhouses .......................................................................................... 35 Supported Community Living and Housing Programs......................................... 36

OCS Outcomes Report 2015-2016

The Supported Independent Living (SIL) Program ............................................ 37 Youth Supported Independent Living (YSIL) ................................................... 38 Transitional Living Program (TLP) ............................................................... 38 • Homeless and Housing Services Shelter Services .................................................................................... 39 Transitional Housing Program (THP) ............................................................ 40 Homeless Outreach Program (HOP) ............................................................. 40 Homelessness Prevention Program (HPP) and Rent Supplement Program ................ 40 Housing First Homeless Partnering Strategy (HPS) ........................................... 41 • Youth Services Surrey Youth Independent Housing Program (SYIH) .......................................... 42 Services To Access Resources and Recreation (STARR) ...................................... 43 Options for Schools (OFS)......................................................................... 44 Committee Highlights ...................................................................................... 46 • Health & Safety Committee .......................................................................... 46 • Diversity and Inclusion Committee .................................................................. 46 • Community Profile Committee ....................................................................... 47 • Staff Training and Development Committee....................................................... 48 • Social Wellness Committee ........................................................................... 48 • Aboriginal Engagement Committee.................................................................. 49 • Performance Quality Improvement (PQI) Committee ............................................ 49 Achievements of Note 2015-2016 ........................................................................ 50 Financial Report • Treasurer’s Report ..................................................................................... 54 • Revenue.................................................................................................. 57 • Expenses ................................................................................................. 57 Funders ....................................................................................................... 58

OCS Outcomes Report 2015-2016

Vision, Mission and Values Our Vision We inspire hope and belonging for all.

Our Mission We are a diverse organization, united in the purpose of helping people to help themselves and promoting safe, healthy, vibrant communities. Our Values Diversity At OCS, everyone has a voice. We are inclusive, respectful and fair. Integrity We are accountable, honest and compassionate. Resourcefulness We are creative, flexible and innovative. Collaboration We work collaboratively as partners and teams within the organization and broader community. Excellence We go above and beyond ordinary and strive towards the exceptional and extraordinary. Diversity Statement The diversity of our community takes many forms. OCS is committed to celebrating the rich diversity of our community. We are guided by the principle that celebrating diversity enriches and empowers the lives of all people.

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OCS Outcomes Report 2015-2016

Who We Are … Options Community Services Society (OCS) is a non-profit society and registered charity dedicated to strengthening individuals, families and communities. OCS has been serving the communities of Surrey, Delta, White Rock, Cloverdale and many areas of the Fraser Health Region since 1969. OCS also operates a sister society: Habitat Housing Society, which operates affordable housing complexes for low income families and people living with mental illness. • Children Who Witness Abuse • Community Housing Services • Early Childhood and Parenting Groups and Services • Family and Children’s Support Services including: Quick Response, Supervised Access, Family Strengthening and Development and Family Support Outreach • Family Counselling • Family Resource Programs • Fraser Health Crisis Line • Homeless Shelters and Homeless Outreach Services • Immigrant Settlement and Supports for Vulnerable Newcomers • Mental Health and Supported Housing/Living Services • Pregnancy Support and Nutrition Services • Services for Children and Youth with Special Needs • Sexual Abuse Counselling • Suicide Prevention Counselling • Supported Living and Supported Housing • Transition Houses for Women and their Children • Vocational Rehabilitation and Clubhouse Services (for adults living with mental illness) We provide programs in many areas, including: • Child Care Resource and Referral

• WorkBC Employment Services • Youth and School-based Services

OCS is fully accredited under the Council of Accreditation (COA).

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OCS Outcomes Report 2015-2016

Get Involved Options Needs You …. Volunteer. You’ll be glad you did!

Every year, hundreds of people donate their time and skills to the diverse array of programs at OCS. This year, almost 500 volunteers contributed over 28,000 hours of their time. They engaged in a variety of activities, including: answering Fraser Health Crisis Line calls, supporting families, youth and newcomers to Canada, cooking, teaching, crafting, researching, assisting with reception and clerical tasks, building playgrounds, landscaping, painting, IT-related tasks, special projects and much, much more. We couldn’t do it without the support of our incredible volunteers!

Volunteer with the Crisis Line Volunteers aged 18 and older come from all walks of life and reflect the cultural diversity of the community. Volunteers receive 50 hours of training before answering the Crisis Line. Some of the topic areas include: • Cultural Competence & Diversity • Crisis Intervention • Suicide & Homicide Risk Assessment • Family Violence • Boundary and Limit Setting

Thank you to our Donors … Options Community Services celebrates and acknowledges all of our donors and friends who support and contribute to the work that we do. Our donors make a difference to everyone that we serve in so many ways and all gifts big and small, matter. The following are some examples of how donated dollars are used: • Developing new and innovative programming • Providing families and children with much needed household supplies • Building playgrounds and providing opportunities for children and youth to go to camp, become leaders and grow friendships • Providing food and much needed household items to those in need To learn more about how you can contribute, visit us at www.options.bc.ca or contact: Janice Boyle Director of Development 9815 - 140 Street Surrey, BC V3T 4M4 p: 604.584.5811 ext. 1342 e: janice.boyle@options.bc.ca

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OCS Outcomes Report 2015-2016

Message from the Chair Looking to the Future … Options is a vital organization in the community. It serves the community each day through hundreds of dedicated and skilled staff and volunteers. Options staff and volunteers lead the community towards responding and caring. Change happens every day at Options, just as it does in the community. We take seriously our vision: to inspire hope and belonging!

Tim Beachy Board Chair

Options is determined and well equipped to take on the tough challenges facing individuals, families and the community during this time of change. Options strategic plan is bearing fruit: we are investing in and expanding services, engaging more people in the work and partnering with other community organizations. Options’ Board of Directors is always busy. Options’ finances are secure, providing a solid base for the future. Services are being improved and made more responsive. Due diligence practices are thorough and effective. Long and short term organizational risks are identified and addressed. Quality improvement is a focus in all programs. The Board continually improves its governance policies and practices. Here are a few spotlighted developments this year: • Our swift response to refugees through professional and personal support • Ongoing and new commitments to expand housing, mental health and other street level solutions for the community • Program improvements and outcomes in our employment programs • Our investments in land and facilities dedicated to expanded services • A commitment to raise more funds locally for needed programs and facilities Options is well-positioned for the future: it is flexible, adaptable and has a depth of leadership across the organization. We are very gratified for the depth and breadth of community support. I thank the very strong Board for its consistent and intense focus on supporting the staff and responding to change and needs in the community. The Options staff, led by Executive Director, Christine Mohr, and the whole Executive Team continues to perform at a very high level. These incredible staff and volunteers are the face of Options in the community as well as the hands and hearts that serve the community with so much skill and commitment. We all owe them our thanks.

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OCS Outcomes Report 2015-2016

Message from the Executive Director This Year in Reflection …

OCS is a happening place with lots of exciting work at hand. Some work has been sprung on us as is the case with the arrival of an unprecedented number of Syrian refugees, while other projects such as the expansion of the Cloverdale Shelter and Transitional Housing continue to take the hurry up and wait path.

None of us could have foreseen the full impact of our new government's humanitarian decision of welcoming 25,000 Syrian refugees, but we could count on our community’s desire to help. This experience highlighted the value of being an organization that could literally mobilize on the fly to wrap supports around families - child care services, individual settlement services, housing search, pregnancy support outreach, counselling consultation, and more. As per our strategic plan, we have focused on growth particularly in our mental health, housing, and youth services. We are now a designated mental health assisted living provider, achieving some growth this year with more planned. Site preparation for the expansion of the Cloverdale Homeless Shelter and Transitional Housing is complete and we are excited to begin building. We were disappointed not to have been selected as one of the Provincial Integrated Youth Service Centres, however, we will not let this stop us. We have property where we want to build a place that will include an integrated youth centre and affordable housing for youth leaving government care, women and children leaving family violence, individuals dealing with mental health challenges, and others.

We are honoured to have long-term relationships with many community organizations and new partnerships that are deepening as the result of a shared purpose.

Thank you to our staff, volunteers and Board for all their passion and hard work.

To our community partners, funders and donors – thank you for your never-ending commitment to community.

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OCS Outcomes Report 2015-2016

Volunteers and Staff Thank You to our wonderful volunteers and staff! We couldn’t do it without our amazing team of volunteers and staff!

Options had almost 500 volunteers in 2016, with 160 of those being new. Our volunteers receive Milestone Pins for giving 200, 400, 600, 800, and 1000 hours of their time. Between April 1, 2015 and March 31, 2016, we had an incredible group of 55 volunteers who reached one of these milestones; a 40 percent increase from 2014!

National Volunteer Week Options also celebrates National Volunteer Week every year.

In 2015, our 300 volunteers received an Options-branded, engraved rock that said “You Rock,” along with a thank you card.

Staff Service Staff receive recognition every 5 years. The award consists of a certificate, a letter acknowledging the years of service signed by the Executive Director and a member of the Board of Directors, as well as a monetary gift.

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OCS Outcomes Report 2015-2016

After 25 years of service, employees also receive a plaque specially picked out by their supervisor. Managers are encouraged to present the award publicly, and individualize the presentation of all the service awards. In 2015, two individuals celebrated their 25 year anniversary as Options employees!

A total of 24 individuals received an award, most of them for 5 and 10 years of service.

Staff at OCS are also encouraged to publicly appreciate each other’s efforts. Options has several initiatives that increase appreciation and recognition including: • Potlucks, BBQs and events celebrating the diversity of cultural backgrounds • Children’s Christmas Party • Staff Christmas Party Staff Development At Options, we are committed to supporting our team of staff and volunteers in their professional growth. Our Staff Development Committee is a group of individuals who are representative of the programs and services of Options Community Services Society (OCS). The committee meets monthly to plan, coordinate and evaluate the delivery of training specific to all OCS personnel.

A number of mandatory and elective training workshops have been provided to OCS personnel.

Workshops and training for all staff included:

All Staff

Sessions

Participants

6 Full Days

75 attended

•

Emergency First Aid/CPR Level C w/AED Occupational First Aid Level 1 (for First Aid Attendants)

1 Full Day

10 trained (externally)

•

5 Workshops

83 staff and 11 practicum students/volunteers

•

Orientation

7 Workshops

114 staff certified for one year 18 staff certified for two years

•

Non-Violent Crisis Intervention

1 Workshops

32 staff attended 195 staff attended

• • •

Respectful Workplace

1 Session

Agency Day:

Stress Management for the Caregiver

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OCS Outcomes Report 2015-2016

All Staff

Sessions

Participants

• • •

Program Showcase Relias (assigned)

Reoccurring Annual Review

•

Building Orientation (Newton, Carole Wahl & EYC)

•

Confidentiality Material Ethics Material

• • •

Reporting Material Medication Management for Assisted Living staff

•

Other

14 attended

•

Women & Family Law - Parenting Time & Responsibility

55 attended 12 attended

• • • •

AED training

Your Pension, Your Future Thinking About Retiring

58 attended

Immunity and Mental Health – Looking at ways to improve both There is no plan: Living well at the edge of chaos Supporting Refugees: Settlement Services and Beyond

Wisdom Within

•

Wisdom Within XL

•

In addition, workshops and training for supervision and leadership staff included:

Supervision/Leadership

Participants

9 attended

• •

CSSEA Conference

Managers/Asst. Managers Coordinators

Introduction to Coaching

• Communication: How to Present Ourselves Internally/Externally

27 attended 24 attended 2 attended 43 attended

• • •

Portal training Law Conference

Giving & Receiving Feedback

Further to this, each program also participates in training and education specific to their service setting as a part of our commitment to Performance & Quality Improvement (PQI).

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OCS Outcomes Report 2015-2016

Client and Stakeholder Satisfaction Client Feedback (all programs) 2012/2013

2013/2014

2014/2015

2015/2016

•

97.8%

96.5%

96.9%

97.4%

Clients satisfied with OCS programs

• Clients who felt welcomed and respected

97.6%

95.7%

97.2%

97.8%

•

92.7%

90.9%

91.1%

90.1%

Clients who felt their goals were met

Funder and Community/Partner/ Stakeholder Feedback (all programs)

2012/2013

2013/2014

2014/2015

2015/2016

• Stakeholders satisfied with OCS programs and staff’s skills and service • Stakeholders who felt the programs were welcoming and respectful Stakeholders who would recommend an OCS program/refer to it again •

98.2%

97.3%

97.5%

98.1%

97.0%

97.2%

97.3%

97.2%

98.1%

97.8%

94.8%

96.0%

~results include “always” and “almost always” responses

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OCS Outcomes Report 2015-2016

Programs and Services Counselling Services Counselling Services is comprised of the following three program areas: 1. Family Counselling 2. Suicide Prevention, Education and Counselling Program (SPEAC) 3. Sexual Abuse Counselling Centre (SAC)

We have a strong and culturally diverse team of men and women with Master’s degree level training in counselling psychology and art therapy/expressive therapies. We also provide placements for Master’s level internship students on an ongoing basis throughout the year.

Over 600 children and families were served this year.

All service unit targets were exceeded this year.

Family Counselling This program provides short-term (up to 10 sessions max) individual, couple and family counselling to residents of Surrey with children 18 and under by referral via MCFD intake. The family counselling program works with people to achieve and foster healthier relationships, work through anxiety and depression, coping skills for separation and divorce, parent-child conflict resolution and increasing self-esteem.

Desired Outcomes a) To maintain the child safely in the home

b) Reduce or eliminate problems identified by program participants at the outset of service c) Improve the social, emotional and behavioural functioning of children and youth, caregivers and parents who participate in the program.

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OCS Outcomes Report 2015-2016

Suicide Prevention, Education and Counselling Program (SPEAC) The SPEAC program provides suicide risk assessment, crisis intervention and short-term counselling (up to 10 sessions max) to children and adolescents who are experiencing thoughts of suicide, are affected by the loss of a friend or family member to suicide, or who have made a recent suicide attempt. The SPEAC team also presents suicide prevention workshops in schools and community agencies in Surrey, White Rock, and Langley.

• 83% of clients accessing services are between 13 and 19 years of age

Desired Outcomes a) To stop children and youth from attempting or completing suicide

b) To improve the social, emotional, and behavioural functioning of children and youth c) To improve the social, emotional, and behavioural functioning of children and youth who have lost a loved one to suicide d) To improve the caregiver’s/parent’s ability to maintain a safe physical and emotional environment for the client e) To increase the ability of youth to recognize and respond appropriately to suicide risk indicators amongst their peers Sexual Abuse Counselling Centre (SAC) The SAC program provides both short-term and long-term (up to 2 years) counselling to children and youth from Surrey where sexual abuse has either been disclosed or is suspected. Support and psycho-educational information is also offered to non-offending family members. The SAC program currently has two full-time therapists and one part-time therapist. Desired Outcomes a) To maintain the child safely in the home b) To improve the social emotional and behavioural functioning of children and youth who have been sexually abused c) To stop re-victimization of sexually abused children and youth d) To improve the ability of non-offending family members to cope with the stressors related to the disclosure of child sexual abuse in the family e) To increase each non-offending family member’s knowledge of sexual abuse and related systems issues f) To increase the community’s awareness of sexual abuse Quality Improvements The Family Counselling program has revamped its intake/orientation process by holding “clinic days” similar to the LEAN model clinics that MCFD holds for CYMH. The response from clients so far appears to be quite positive. The intention of the clinic days is to reduce the • 150 unique children and youth actively receiving services

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OCS Outcomes Report 2015-2016

level of attrition in the family counselling program by having an intake/orientation session with the clients soon after we receive their referral for counselling. Generally, when clients appear motivated for these appointments, they are more likely to engage in counselling with us when their name appears at the top of the waiting list Special Services for Children and their Families Special Services to Children and their Families is a goal-based program designed for children from 3 – 18 years who have a developmental disability and/or autism. There are three different components to this program: one-to-one service and group services, both funded Ministry of Children and Family Development (MCFD), and a one-to-one private intervention contract service. The Special Services Program has been operating since 1981. Quality Improvements Through our positive working relationships we have been able to minimize time between ending and start-ups of new clients. We want to continue, maintain and possibly improve on this in the upcoming year. Our fee-for-service program also has grown this past year as we respond to request for services from parents. The addition of a Surrey Snoozelen (multi-sensory) room in August and the funds to build another in our Langley office has added a long wished for tool to work with children and youth who have high anxiety, sensory challenges and communication needs. All service unit targets were exceeded this year.

Age of children being served Years Female

Male

Transgender

Other

No Gender

Total

0-0.99 1-1.99 2-2.99 3-3.99 4-4.99 5-5.99 6-6.99 7-7.99 8-8.99 9-9.99

0 0 0 0 0 1 0 3 5 5 4 8

0 0 2 2 1 4 7 5

0 0 0 0 0 0 0 0 0 0 0 1 0 1

0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 1 0 0 2 0 2 5

0 0 2 2 1 5 7 9

16 11 20 19 16 76

21 16 26 28 20

10-10.99 11-11.99 12-12.99

33 61

13+

109

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OCS Outcomes Report 2015-2016

Diagnosis breakdown of children being served Using the client’s diagnosis selections found on their client details page.

Family Intervention Services Family Support Outreach (FSO)

The FSO program provides outreach counselling and support services to MCFD referred clients with children between the ages of 0-13, assessed at medium risk. The primary long-term goal of the FSO program is to work toward supporting families, educating parents, and promoting safe and healthy home environments. The immediate goals are to foster better communication and more positive interaction between parents and children, educate parents on normal stages of child development, introduce more effective ways to respond to particular child behaviours, and connect families to other resources within our community.

The FSO program is funded 100% by MCFD.

• # of recipients served this year .....................................................................124 • # of new recipients served this year ................................................................ 32

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OCS Outcomes Report 2015-2016

Respondents rated* their experience with FSD as follows:

Average Score

1. I am treated with courtesy and respect in this program.

2. Staff in the program were professional, skilled and knowledgeable.

3. I would recommend friends or family to this program/service.

4. Overall, I am satisfied with the services I received.

5. My needs and goals were addressed.

6. I was involved in deciding what subjects we would cover.

7. I know more about resources in the community.

8. I am experiencing less crisis and disruption in my life.

* 1 = dissatisfied, 5 = satisfied

Support for Parents of Young Children (SPYC) SPYC provides outreach counselling and support services to the parents, grandparents or caregivers of children 0-6 years old, who are considered to be at low to medium risk. Any social worker or helping professional may make a referral, or clients may self-refer to the program. The primary long-term goal of the SPYC program is to support and educate parents, while promoting safe and healthy home environments. The immediate goals are to educate parents around the normal stages of child development, foster better communication and more positive interactions between parents and children, introduce more effective ways to respond to particular child behaviours, and connect families to other resources within our community.

The SPYC program is funded 100% by MCFD

All service targets were met.

Family Strengthening and Development (FSD) FSD offers short term, goal–focused interventions to assist families who are in immediate crisis and at risk of abusing or neglecting their children. The program supports families to learn and apply new and appropriate strategies to manage their family and practical needs. The purpose of this program is to reduce the risk for child maltreatment and enhance child safety by changing behaviours and increasing the skills of referred moderate to high risk, high needs families in Surrey. Services are delivered in the family’s home, in other community settings, and in-office. Services focus on practical strategies which will increase the family’s capacity to be self-sustaining and stable.

• 83% of families report experiencing less crisis in their lives • 99% report using more community resources to meet family needs

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OCS Outcomes Report 2015-2016

Desired Outcomes 1. Families will experience less crisis and disruption 2. Families’ strengths will be identified and enhance to improve their function and parenting capacity through education and modelling 3. Overall risk of harm to children will be reduced and children will be safely maintained in their homes 4. Families will be connected in their communities and will make better use of informal supports 5. To improve parenting knowledge, behaviours, and family dynamics to enhance the quality of family life through education and support. To reduce the number of contacts with Ministry

Quick Response Program (QRP) QRP is a short term, goal-focused intervention to assist families who are in immediate crisis and at risk of abusing or neglecting their children. The service assists families to learn and apply new and appropriate strategies to manage their family and practical needs. Services can be provided in the family’s home, in other community settings, and in-office. Services focus on practical strategies which increase the family’s capacity to be self-sustaining and stable.

“I am so pleased to have been involved in this program. The past 6 weeks have been such a relief in knowing and learning about additional resources and supports.”

Desired Outcomes • Immediate crisis will be resolved or reduced • Families will have improved ability to deal with immediate crisis through the development of a crisis response plan • Overall, risk of harm to child(ren) will be reduced and child(ren) will be safely maintained in their home Service Highlights QRP served 8 less clients/families this past year compared to previous year; however the program was able to meet the service unit target. This was due to QRP clients/families being seen more frequently due to the short intervention time and the high needs and complexity of the cases. QRP also managed to meet the expected service units outcome despite being short staffed this past year (due to staff moving on to higher paying jobs (i.e., MCFD) and staff maternity leaves.

• 70% clients in FSD were female • 93% clients in QRP were female

• 30% clients referred in FSD highlighted a concern of Domestic violence • 35% clients referred in QRP highlighted a concern of Domestic violence

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OCS Outcomes Report 2015-2016

• Punjabi/Hindi is the next most common language. Followed by Spanish and various dialects of Arabic. At times obtaining interpreters was a challenge thus delaying service • Both FSD and QRP have staff members who can converse in Punjabi, Spanish, Cantonese, Mandarin, French and German • 96% clients/families in FSD and QRP indicate learning new parenting skills • 99% clients/families in FSD and QRP indicate they are using more resources or places in the community to meet their family needs • 83% clients/families in FSD and QRP indicate they are experiencing less crisis and disruption in their lives Supervised Access Program (SAP) SAP provides visitation for children who are in the care of MCFD and their families (non- custodial parents) in Surrey. The programs immediate goals in visitation are to help facilitate positive interactions between family members, increase parenting education, and to give visiting families an opportunity to spend time together in an atmosphere of safety and support. These goals are achieved by providing the opportunity for families to spend time together at either Options visitation rooms, MCFD offices, in the community or in the family home under the supervision of Options staff. The statistics of this past year indicate the Supervised Access Program has been able to meet all our Ministry of Children & Family Development (MCFD) contractual hourly obligations at an efficiency rate of 95.5 %. (This indicates an increase in efficiency rate from 85% in 2013, and 91.25 in 2014.) The programs long-term goal is to have the children who have been removed from their biological parents/caregivers and in care of MCFD reunified with their natural families.

• # of recipients served this year = 72 • # of new recipients served this year = 38

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OCS Outcomes Report 2015-2016

Nobody’s Perfect Parenting (NPP) NPP is in partnership with Umoja and the First Steps Program. NPP provides service to the Parents, Grandparents or Caregivers of children 0-5 years of age, who have their child/children in their care at least 50% of the time. Groups are facilitated in multiple languages and have a multi-cultural focus. We also facilitate groups specifically for Dads. The primary long-term goal of the NPP program is to work toward healthier parent/child relationships, while promoting safe, healthy home environments. The immediate goals are to foster better communication and more positive interaction between parents and children, educate parents on normal stages of child development, introduce more effective ways to respond to particular child behaviours, and connect families to other resources within our community. NPP has been successful in responding to the multi-cultural needs of the Surrey area by offering groups with a multi-cultural focus.NP has benefited from the use of co-facilitators from the Family Strengthening and Development Program and the Support for Parents of Young Children Program.

Based on positive client and stakeholder feedback, NPP is continuing to offer a group specifically for Dads.

• # of recipients served this year = 71 (parents), 48 (children)

Employment Services Whalley Employment Services Centre (WESC)

WESC is a provincially funded program which provides job search related services and supports for those who are unemployed or under employed and legally entitled to work in Canada. Services include employment counselling, job search workshops, career planning assessments/workshops, development of skills training plans including funding for eligible clients, wage subsidy support, job development, customized employment services, job coaching, funding for short-term occupational certificates, financial supports for work clothing, bus tickets, and job start supports specified by the employer. WESC has just completed its 4th year of operation.

“Fast, friendly and knowledgeable staff. Great atmosphere and great resources.”

“Very professional, good service, good explanation of everything. I felt

respected and comfortable.”

WESC has had a very successful 2015-2016 year as a WorkBC site offering employment services to the residents of Whalley. WESC

staff diligently worked on increasing the long term interventions provided to clients including funded training, self-employment, wage subsidies, job development placements and short term training courses.

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OCS Outcomes Report 2015-2016

Highlights for WESC (Store Front) • Hosting over 17,411 visits to the self-serve resource room • Providing case management to over 1,900 clients

• Case managed clients belonging to specialized populations – 69% • Clients on Income Assistance – 51% (36% are employment obligated) • Delivering workshops to over 3,400 attendees • Created 3 additional positions allowing for enhanced services in all areas

The WESC client profile is a unique one and clients who access services require support services in the community to ensure their success. Despite the individual struggles clients in the Whalley Catchment Area face, the program has been able to obtain an employment outcome for 912 clients for 2015-2016. Since the start of the program to date, the Whalley Catchment Area has been able to obtain an employment outcome for 3,489 clients. Enhanced marketing efforts and connections with employers continue to create opportunities to increase the percentage of clients who secure sustainable employment. This is a key area that WESC will continue to work on in the 2016-2017 year ahead. Outreach booths for Youth were set up in various locations in partnership with other WorkBC Centers, Recreation Centers, Community Colleges and local malls in Surrey to provide youth specific workshops and services, including a hiring fair for Youth. From the stats collected for 2015-2016 it can be concluded that the numbers of Youth and Immigrants accessing services at WESC have increased. Also, 38% of our clients have been unemployed over a year and 30% have been unemployed less than 3 months. These numbers indicate that our clients that have been unemployed over a year have increased from last year. This client group usually requires more one to one support and has many pre- employment issues that need to be addressed in order to ensure that they will be able to successfully maintain a job. HBP is a pre and post-natal outreach program supporting women of all ages who live in Surrey, Delta and White Rock. Since 1988 we have provided education, information, support and connections for women who experience health and lifestyle challenges during pregnancy, birth and the transition to parenting. Working with women in the context of their families, the aim is improved maternal and infant health. In the year, 2015-2016 HBP approached its twentieth year of service to vulnerable pregnant and new mothers of Surrey, White Rock and Delta. We also successfully completed the intensive reaccreditation process with Council of Accreditation (COA). This year has been a year of relationship building, reinforcement and rejuvenation. Early Years Services Healthiest Babies Possible (HBP)

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OCS Outcomes Report 2015-2016

The HBP program is well established in providing perinatal education and support to this fast growing community of approximately 500 births a month. This year we continued to experience growth in our client numbers, with substantial attendance increases at groups.

Group Topic Occurrences

2015-2016 2014-2015

Prenatal Nutrition

3 4 2 3 3 2 3 2 3 4 2 2 3 3 1 6 3 1 1

2 2 2 2 3 2 2 2 2 4 2 2 1 2 0 6 0 2 1

Breastfeeding

Infant Nutrition & Food Safety

Food Security

PPD

Period of Purple Crying

Sexual Health Dental Health

Alcohol, Drugs, and Tobacco

Child Health/Safety

Car Seat Safety

Infant Care

Infant Massage

Infant Development/Attachment

Infant Mental Health Self-care/Celebrations

Child care/Family Places Info

Parenting

Midwives/Doulas

Analysis of Drop-in Group Outputs During this report period we have experienced a drastic increase of group attendance. We have also increased the frequency of our mandatory educational topics. The program has seen an increase in the complexity of participants needs, including significant language supports, mental health challenges and economic stress felt by participants. This has required increases in the duration and frequency of support by our multidisciplinary team. We have also seen an increase in additional requests for vitamin and emergency food donations.

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OCS Outcomes Report 2015-2016

HBP Client Demographics at Intake

2015-2016

2014-2015