Outcomes Report (2015-16)

OCS Outcomes Report 2015-2016

Client and Stakeholder Satisfaction Client Feedback (all programs) 2012/2013

2013/2014

2014/2015

2015/2016

97.8%

96.5%

96.9%

97.4%

Clients satisfied with OCS programs

• Clients who felt welcomed and respected

97.6%

95.7%

97.2%

97.8%

92.7%

90.9%

91.1%

90.1%

Clients who felt their goals were met

Funder and Community/Partner/ Stakeholder Feedback (all programs)

2012/2013

2013/2014

2014/2015

2015/2016

• Stakeholders satisfied with OCS programs and staff’s skills and service • Stakeholders who felt the programs were welcoming and respectful Stakeholders who would recommend an OCS program/refer to it again •

98.2%

97.3%

97.5%

98.1%

97.0%

97.2%

97.3%

97.2%

98.1%

97.8%

94.8%

96.0%

~results include “always” and “almost always” responses

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