OCS Outcomes Report 2015-2016
2. Phone room Quick Reference Guide was revised to a more user-friendly format. 3. Created a list of tips for volunteer role-players to improve their performance and enhance the practice experience for trainees. 4. Agency has made Moodle, an e-learning platform, available for use in providing volunteer training. 5. Exit surveys for active volunteers along with one created this year for withdrawing trainees are now delivered via Fluid Surveys. 6. All five permanent staff obtained or maintained AAS Individual Certification. 7. Created an overnight call-taker position and hired staff to fill the temporary positions. 8. Fraser Health now promotes the crisis line volunteer opportunity via Facebook, Twitter, Pulse (internal newsletter) and will include volunteering for the crisis line in response to individuals who express interest in volunteering with Fraser Health.
Top 10 ethnic/cultural backgrounds identified by service users
Immigrant Services Immigrant Settlement Program (ISP)
ISP provides immigrant and refugee newcomers with the tools, knowledge and confidence necessary to establish themselves in Canada. Services are available in English, French, Arabic, Korean, Mandarin, Punjabi, Hindi, Somali, Spanish, Tagalog and Malay. Service Highlights The Immigrant Settlement Program provided services to 3,775 unique clients and exceeded our overall service delivery targets. The largest shift in client demographics was a doubling in Arabic speaking clients due to the Syrian Refugee influx in the last quarter of our contract. Collectively, between clients from Iraq and Syria, Arabic was our fourth highest language of demand for settlement services. In general, service delivery actuals were higher than target numbers stipulated in our contract because we served a higher volume of clients than normal, largely due to the increase of Syrian Refugee clients. This increased the need for additional program activities, especially conversation classes (community connections).
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