Outcomes Report (2015-16)

OCS Outcomes Report 2015-2016

• Punjabi/Hindi is the next most common language. Followed by Spanish and various dialects of Arabic. At times obtaining interpreters was a challenge thus delaying service • Both FSD and QRP have staff members who can converse in Punjabi, Spanish, Cantonese, Mandarin, French and German • 96% clients/families in FSD and QRP indicate learning new parenting skills • 99% clients/families in FSD and QRP indicate they are using more resources or places in the community to meet their family needs • 83% clients/families in FSD and QRP indicate they are experiencing less crisis and disruption in their lives Supervised Access Program (SAP) SAP provides visitation for children who are in the care of MCFD and their families (non- custodial parents) in Surrey. The programs immediate goals in visitation are to help facilitate positive interactions between family members, increase parenting education, and to give visiting families an opportunity to spend time together in an atmosphere of safety and support. These goals are achieved by providing the opportunity for families to spend time together at either Options visitation rooms, MCFD offices, in the community or in the family home under the supervision of Options staff. The statistics of this past year indicate the Supervised Access Program has been able to meet all our Ministry of Children & Family Development (MCFD) contractual hourly obligations at an efficiency rate of 95.5 %. (This indicates an increase in efficiency rate from 85% in 2013, and 91.25 in 2014.) The programs long-term goal is to have the children who have been removed from their biological parents/caregivers and in care of MCFD reunified with their natural families.

• # of recipients served this year = 72 • # of new recipients served this year = 38

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