OCS Outcomes Report 2015-2016
Expansion and Enhancement of our PQI Initiatives We revised our program annual planning to be more reflective of the agency’s overall strategic planning and have now developed mechanisms to analyze the effectiveness and efficiency of our HR, Administrative and Development departments with a clear focus on quality improvement. Syrian Refugee Influx and Emergency Programming In an extremely short turn-around time, we mobilized emergency services and programming, in partnership with SUCCESS and DIVERSEcity, for 30 Syrian refugee families moving to temporary housing at the Sheraton Guildford in late February. Options staff provided case management, childminding, housing search support, five weekly conversation classes and community connection tours to the Guildford Recreation Centre and Guildford Library. Through our refugee support website campaign, we received tremendous community support for Syrian refugees including monetary and in-kind donations, and volunteers to provide interpretation and accompaniment support, facilitate conversation classes and become social mentors matched with high need families. Planned, setup and operated child minding for 30 families with 92 children 0-12 years who had recently arrived from Syria and were being accommodated at the Sheraton Guildford Hotel. Arabic speaking staff were hired to work with some of our existing child minding casual pool of ECE staff. Our Healthiest Babies Program collaborated with Immigrant Settlement Services and First Steps to provide perinatal support and education to Syrian Refugee families living in Surrey’s two welcome centres. RFP Submissions In August 2015, we submitted a funding proposal for a 3-year contract for Settlement Services to Immigration, Refugees and Citizenship Canada (IRCC, formerly CIC). We are currently awaiting the negotiation process. Whalley Employment Services Centre (WESC) The WESC client profile is a unique one and clients who access services require support services in the community to ensure their success. Despite the individual struggles clients in the Whalley Catchment Area face, the program has been able to obtain an employment outcome for 912 clients for 2015-2016. Since the start of the program to date, the Whalley Catchment Area has been able to obtain an employment outcome for 3,489 clients. Enhanced Also, in preparation for the Syrian refugee influx, we launched a highly successful Arabic Women’s Support Group at Guildford Library in January.
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