OCS Outcomes Report 2015-2016
community for the program participants. The program staff work very closely with the clinical team at White Rock Mental Health and Substance Use Services to provide a wraparound service that addresses needs on an individual basis and in a holistic manner. Service Highlights This year, client survey results show that the majority of respondents are pleased with the program and the relationship that they have with their worker. As in previous years, comments regarding improvements revolve around increased social activities and also called for increased funding for clients. As a result of feedback received, the team is engaging clients in monthly planning sessions to create the monthly social activities and calendar. There has also been a conscious effort to encourage clients to attend Whale House activities with the hope that attending the clubhouse will provide access to more social opportunities and connection with a wider range of people. During the 2015-2016 year, the program provided over 2,587 hours of service to 29 clients. The majority of service provided is direct service with only 15% being indirect service. The majority of service is provided on an individual basis.
Outcome Measurement Results
Results
% Strongly Agree and Agree Neutral
# Strongly Disagree and Disagree
Target %
My housing situation has improved
80
77
23
0
My skills to live independently have improved, such as cooking, home management My overall health and wellness has stabilized and/or improved I feel more connected to the resources in my community
80
76
15
8
80
92
8
0
80
61
39
I have more social contact
80
61
31
8
Homeless and Housing Services Shelter Services Hyland House Newton and Cloverdale are shelters funded by BC Housing to provide essential and gateway services.
Essential services are temporary accommodation and services designed to meet the immediate needs of the homeless for shelter, food and security.
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