Campus Services Manager

CONTENTS

2. Welcome 3. About Us 4. Research at the University of Greenwich 5. Our Research Successes 6. Our Campuses 7. Organisation Chart

8. Job Description 9. Job Description

10. Person Specificatio n 11. Application Process

WELCOME

Thank you very much for expressing an interest in the University of Greenwich. This is an exciting and rewarding place to work and a university which is very much on the up. We are fortunate to have some major assets in our excellent locations, state of-the-art campuses and facilities, strong finances, attractive portfolio of academic programmes and talented sta f. The University of Greenwich has a growing reputation. One of the largest universities in the capital by student numbers, we are widely recognised for the quality of our learning and teaching, and the experiences our students enjoy. Our research is regularly acknowledged as among the best in the world. Recently, we were rated as one of the Top 10 greenest universities in the country by the People & Planet Green League. Our staff and students continue to win prizes and awards. Building on these firm foundations, we have developed an ambitious plan for the future centred on academic excellence in all that we do. Our goal is to raise our profile significantly both nationally and internationally by enhancing our already very good research and enterprise, and learning and teaching. We have initiated some of the work that will get us there. For example, we have recruited more than a dozen new world-class professors and readers, and 50 PhD students to support our objective to enhance research and enterprise activity. We are becoming more selective in our recruitment policy and are enhancing our learning and teaching. We are also investing in our future through our wonderful new building at Stockwell Street in the centre of Greenwich. Other major estates, IT, recruitment, marketing, finance, student and staff initiatives are planned. If you recognise this commitment to excellence and ambition and would like to contribute your expertise and energy, I encourage you to apply. Professor David Maguire Vice-Chancellor

David Maguire took up the post of Vice-Chancellor of the University of Greenwich in 2011. He has a successful track record of senior leadership in the private sector and higher education in both the US and the UK. He held staff appointments at the universities of Birmingham City, Lancaster, Leicester, Plymouth and Redlands (California), and was the Chief Scientist and Director of Products at Esri (Environmental Systems Research Institute, Inc), a global software company with headquarters in California. Educated at the University of Bristol and the University of Exeter, David is an acknowledged expert in computer mapping and geographic information systems. He is a board member and trustee of several organisations and was a member of the Thomas Review of Part-Time Higher Education.

ABOUT US

Great things about the University of Greenwich n Topics covered by our world-leading, innovative research include computer modelling software developed to predict how people behave in emergency situations, such as fi res; super antibody research to develop treatments for the flu virus; and stents (tiny artificial tubes for keeping open damaged arteries) which are coated to deliver life-saving drugs into the bloodstream. n The Greenwich Campus is based on a UNESCO World Heritage Site, and we are custodian of 16 listed buildings with special architectural or historic interest. n Nobel Prize winner Professor Charles Kao, pioneer of fibre optics, was educated here. Staff include Professor John Morton, whose research contributed to a Nobel Prize for the Intergovernmental Panel on Climate Change. n We have won three Queen’s Anniversary Prizes for Higher and Further Education. n Among our academic staff are four prestigious National Teaching Fellows.

n We were an official host venue for the London 2012 Olympics n Our £76 million Stockwell Street development in the centre of Greenwich is to open shortly. n We have received eight awards from Times Higher Education, recognising Most Innovative Teacher, Outstanding Engineering Research, Outstanding International Strategy, Outstanding Contribution to Innovation and Technology, and Outstanding Contribution to Sustainable Development.

RESEARCH AT THE UNIVERSITY OF GREENWICH

research areas and supporting the career development of a growing network of Early Career Researchers. An ambitious programme of investment in research is under way, with up to 20 new blood and replacement posts and 50 fully funded PhD studentships being filled to further boost the institution’s research capacity. Innovation and partnership Our researchers work with international business and industry clients, with local and regional councils, with health services, and with governments and charitable agencies in developing countries. We are partners in the Medway Innovation Centre, which provides expertise in both technical and commercial development to new businesses across south-east England. Our Greenwich Research & Enterprise office was shortlisted for the 2010 Times Higher Education Outstanding Research Management Team. Research and enterprise at the University of Greenwich has much to contribute to the regions we serve. With its rapid growth, the university is a very exciting place to be.

For more than a century, Greenwich has been solving problems for governments, charities, industry and other partners, working in fields such as computer modelling, fire safety, health care, pharmaceuticals and sustainable development. Our researchers have won a series of national awards, including Queen’s Anniversary Prizes for Higher & Further Education. We believe that research is an essential underpinning for high quality university teaching. We aim to concentrate our efforts on curiosity-driven and applied research of world-leading and internationally excellent quality. We believe in the importance of validating our work through the experience of application, and we value high-impact engagements with local, national and international partners. We are committed to nurturing the entrepreneurial spirit of both our staff and students. Our research vision The University of Greenwich is building a vibrant research and enterprise culture which informs teaching, benefits the community and society, and enriches the creativity and innovation of staff. We undertake a wide range of research and enterprise, including work in the humanities and creative arts, business, science, engineering and education. We are also nurturing emerging

OUR RESEARCH SUCCESSES

The quality and application of our work has been recognised by several prestigious awards in recent years: n In 2009, a breakthrough made by Professor Steve Torr of our Natural Resources Institute was named as one of the ten most important discoveries to be made in a UK university over the past 60 years. A Universities UK poll of academics recognised his work on controlling the tsetse fly in Africa, which is helping to combat the fatal disease sleeping sickness. n The Faculty of Architecture, Computing & Humanities Fire Safety Engineering Group, led by Professor Ed Galea, has been nominated for many awards, most recently a prestigious Guardian University Award for Ed’s work on a life-saving evacuation signage system. n The university won a Times Higher Education Award in 2008 for an innovation which converts industrial waste while capturing CO2. In 2008, the university won its third Queen’s Anniversary Prize for its participation in Tabeisa, an innovative project to reduce poverty in Africa. n Our research team helping to restore the Cutty Sark was named 2009 Times Higher Education Engineering Research Team of the Year. n Researchers working on 19 sustainable development and agriculture projects in India helped the university to win the 2010 Times Higher Education Award for Outstanding International Strategy.

n In addition to expanding work undertaken by our established research groups, we are developing new and exciting initiatives in a range of areas, including genomics, serious computer games and sports science. n The university has won particular praise for research in biological sciences, agriculture, materials, chemistry, computational engineering and mathematical sciences, sociology, education, statistics and operational research, engineering and history (Research Assessment Exercise 2008).

OUR CAMPUSES

Greenwich campus The university’s largest campus is at the heart of a UNESCO World Heritage Site and is centred on three baroque buildings designed by Sir Christopher Wren at the end of the 17th century. “More breathtaking than the Versailles of Louis XIV” is how it was described by The Independent. The University’s new award winning building in Stockwell Street is another interesting addition to our prestigious estate. This houses a purpose-built library and computing centre and a new home for the Faculty of Architecture, Computing & Humanities. Avery Hill campus Set in 86 acres of parkland in south-east London, Avery Hill Campus combines a listed Victorian mansion with a £14 million development with modern teaching, living and sporting facilities. A library is housed in the mansion’s elegant former ballroom. The student village offers en-suite, online facilities and is home to over 1,200 students. Medway campus The Medway Campus is a centre for teaching, research and consultancy, offering hi-tech facilities in science, engineering, pharmacy and natural resources. Business, IT, paramedic science and nursing are also taught here, along with speech and language therapy. The campus, which dates from 1903, is based in splendid redbrick and ivy-clad Edwardian listed buildings.

Recent projects The University has undertaken a significant programme of capital works which has recently included: n New teaching and library space at Stockwell Street (completed in the Summer of 2015) n New student hub at the historic Medway campus (completion end of 2016) n A £14 million project to improve facilities on campus has brought two new buildings to the Southwood Site at Avery Hill. The David Fussey Building is home to a sports and teaching centre. A new 15 year estates strategy is currently being devised with some early schemes including: n Development of the Dreadnought building in Greenwich to encompass a new student hub – value of c.£25m n Naval College refurbishment n £5m refurbishment of the Halls of Residence n £5-£10m further redevelopment of the Avery Hill Campus n Current feasibility for the creation of a new sports hub at the Avery Hill Campus

JOB DESCRIPTION

KEY ACCOUNTABILITIES Team Specific

1. Job title: Campus Services Manager 2. Reports To: Head of Facilities and Operations 3. Direct Reports: Deputy Campus Manager, Maintenance Technical Supervisor, Facilities Services Supervisor, Campus Administrator. This role profile is non-contractual and provided for guidance. It will be updated and amended from time to time in accordance with the changing needs of the university and the requirements of the job. 4. Purpose of the Role: The purpose of the role is to provide consistent, high levels of service across the Greenwich campus, positively impacting on the student, staff and visitor experience. This will be implemented by leading, directing and expanding both the internal and outward facing key customer relationships across a multi-site operation (academic and residential) to support the Estates and Facilities Directorate in the implementation of University Strategy and Estates Strategy plans, ensuring improvements in collaborative working with knowledgeable informed customers and service partners who are fully engaged in the broader spectrum of the Estates and Facilities Directorate activities including identifying needs for future developments, services, planning and projects. The post holder will be expected to proactively work as part of a wider Estates and Facilities team to identify, define, implement and deliver consistent service standards across the entire University estate. The role of Campus Service Manager is designed to ensure that service delivery to customers is placed at the centre of all we do. As a member of the Estates and Facilities Directorate Management Team, the post holder will be the custodian, and act as ambassador, of the Estates and Facilities relationships with all customers - students, Faculties, Directorates, Student Union, visitors and other external bodies. The role requires the post holder to be a strong communicator at all levels, who has a full understanding of the University’s Corporate Strategy and all faculty plans, and be able to articulate how the Estates Strategy supports the implementation of corporate objectives. The post holder will participate in the strategic planning, communication, implementation and budgeting of initiatives in addition to problem solving and responsibility for service delivery as assigned including providing leadership to the day to day operations of the Greenwich FM team (in-house and service partners), while maintaining focus on the departmental and University wide strategic goals. The post holder will one of a number of Campus Service Managers who take full responsibility for the relationships between Estates and Facilities and all its customers including the delivery of all Estates and Facilities services provided to customers across a numbers of buildings that make up a campus. The post holder will have overall day to day responsibility for service delivery on campus using a mix of internal and service partner resource. The post holder will demonstrate strong customer focus, detailed technical understanding, effective leadership and management, based on sound commercial principles.

1.To nurture a culture of continuous improvement through working with peers, key customers and the whole delivery team to identify areas for improvement (making use of additional inputs such as the National Student Survey and Staff Survey as examples). Define, deliver, review and adjust service requirements and optimise process and procedures so that they meet current and future business needs and user expectations. 2. To build and manage effective working relationships, formally and informally, with the COO Senior Management team, Faculty Pro- VCs and Operating Officers around the current and future use of facilities and space and ensure that Faculties and Directorates are continually provided, within commercial constraints, fit for purpose services. 3. To continuously manage all stakeholders’ expectations to a positive effect by ensuring any change to services on campus (including EFD related projects) that have a direct impact on user experience are communicated. In addition all business risks are identified, articulated, understood, mitigated, managed and communicated to users as appropriate. 4. Proactively engage with the entire service delivery team to change hearts and minds by championing a culture of trust, openness and engagement. Remove all blockers that get in the way of their work, be it technical, training, tools, equipment, process or procedure. 5. To plan and provide for site specific solutions to local service issues but work with peers across all campuses to ensure knowledge and best practice is shared, developed and adopted to the benefit of the whole Estate. 6. To contribute to the development, updating and convergence of Estates and Facilities strategic planning capturing customer aspirations. 7. To ensure that all members of the Estates and Facilities team (in- house and service partners) working on campus embrace a can-do culture and ensure all day to day on site estates and facilities related activities meet operational, environmental, sustainability and customer service delivery standards in line with stated University wide corporate KPI’s, Estates and Facilities SLA’s, budgetary constraints, as well as legislative & safety compliance. 8. Manage the adherence and compliance of university safety, health and well-being policies, procedures and guidance (including the management of service partners), with regard to the planning and monitoring of estates and facilities related activities. Assess the risks to the health and safety of anyone who may be affected by estates and facilities related activities. Ensure adequate arrangements are in place for the “planning, organisation, control, monitoring and review” of any resulting safety measures.

JOB DESCRIPTION

4. Self-motivated and enthusiastic, with a ‘can do’ attitude. 5. Positive about the benefits of change. 6. Comfortable with ambiguity and rapidly changing agendas. 7. Share and exemplify the University’s values. 8. A commitment to continuous personal development of self and team Managing Self 1.A customer centric approach, and the ability to embed this approach in personal working practices and those of team members. 2. Work to agreed deadlines and project plans. 3. Respond to enquiries in a timely and effective manner. Core Requirements 1. Adhere to and promote the University’s Equality and Diversity policies. 2. Ensure compliance with Health & Safety regulations. 3. Support and promote the University’s Sustainability policies, including the Carbon Management Plan, and carry out duties in a resource efficient way, recognising the shared responsibility of minimising the university's negative environmental impacts wherever possible. KEY PERFORMANCE INDICATORS • Achieving value for money and efficiency savings as directed • Production and delivery of work and projects to agreed timescales, quality and to plan • Compliance with corporate standards KEY RELATIONSHIPS (Internal & External) • EFD Colleagues • Contracted service providers/consultants • The Greenwich Foundation • English Heritage • PVC’s, Faculty Operating Officers and Directors of Other Professional Services • Students & Student Union • General Public • Visitors

9. Have a good understanding of Health and Safety issues that affect the workplace and the ability to ensure legislative compliance. Make sure any non-conformities are reported, assist with resolutions and propose solutions as required. Co-operate and assist with any health intervention requirements that mitigate risk to those affected by work activities. Ensure risk assessments are undertaken addressing and reducing high risk activities. Ensure equipment is regularly checked and maintained, ensure staff understand their own responsibilities in relation to health and safety and that staff are properly trained and competent to fulfil their functions. 10. Identify, plan, resource and manage the overall campus facilities budget reporting to this post in line with the University’s financial regulations. To work closely with the Head of Facilities and Operations and EFD Finance Manager to proactively manage cost and cash flow variances. 11. Deputising and decision making for the Head of Facilities and Operations as and when required and to professionally represent the Estates and Facilities Directorate on committees, working groups, review panels and other meetings, both internally and externally. 12. To form part of an out of hours emergency response team for the Estates and Facilities Directorate for the provision of advice, taking decisions, managing and delivering response including duties under BCP, Disaster Recovery and other planned escalations of serious service issues at University non-operational times. Leading on reviews of incidents, identifying root causes and implementing improvements from lessons learnt. 13. To undertake any other duties as appropriate within their competence, as required by their line manager from time to time. 1.The post holder will be an excellent communicator, able to demonstrate at all times a high level of competency and expertise in dealing with senior staff of the university, professional advisers and members of the public. 2. Capable of working under pressure, able to multitask whilst focussing on priorities. 3. To provide leadership, management and motivation of a multi- disciplinary team of in house staff and contractors. Generic

PERSON SPECIFICATION

ESSENTIAL Experience • Confident and effective when communicating with people at all levels i.e. building effective relationships; facilitating discussions with individuals and groups; dealing sensitively, patiently and diplomatically with complex and emotionally charged situations. • Demonstrate a proven track record of successful service delivery management in a highly customer focused organisation. • Demonstrate a proven track record of effectively managing service delivery through a mix of in-house and service partner resource across a multi-site operation. • Demonstrate a proven track record of working with managers at all different levels on service delivery strategies and activities. • Demonstrate an excellent understanding and knowledge of current facilities compliance legislation, including working with heritage buildings. • Demonstrate a high level of communications skills, both written and oral. • Demonstrate evidence of working independently to high professional standards and tight deadlines. • Demonstrate the ability to work effectively as a member of a team, to a high professional standard and tight deadlines. • Evidence of involvement in FM strategy and policy development and implementation, including analytical and policy/report writing. • Demonstrate experience of preparing business cases and proposals for internal clients. • Demonstrate evidence of preparing, managing, controlling and delivering budgets. • Demonstrate a high level of knowledge of working with statistical information e.g. collating, analysing and interpreting information from a diverse range of sources and making informed decisions based on the results. • Competent in the use of computerised systems nd applications, such as CAFM systems, BMS, Word, Excel, Outlook and PowerPoint. • Able to identify customer needs and expectations and keep them in mind when taking actions or making decisions. • Well planned and organised, both personally and as a team member. • Ability to effectively deliver conflicting priorities and challenging workloads by maintaining focus on agreed objectives and deliverables whatever the circumstances and monitoring progress against targets. • Ability to work under pressure to tight deadlines while applying quality standards to all tasks and ensuring that nothing is overlooked. • Ability to work flexibly by taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly. • Ability to deal sensitively, patiently and diplomatically with complex and emotionally charged situations. • Able to identify gaps in available information required to understand a problem or situation and to devise means of remedying such gaps. ESSENTIAL Quali f ications • Degree qualified or equivalent in a facilities management or a similar discipline. • Full membership of appropriate professional body (BIFM, RICS, CIBSE etc.). • A management qualification or equivalent practical experience that demonstrates relevant levels of knowledge and skills. • A qualification in legionella management DESIRABLE Experience • Evidence of working in both the public and private sectors would be beneficial. Skills

DESIRABLE Quali f ications • Nebosh General Certificate in Occupational Health & Safety. OTHER • Willingness to work long hours on occasion. • Willingness to flex work times to meet customer needs. • Availability to be on call and attend out of hours when required.

APPLICATION PROCESS

Benefits n n

The University of Greenwich have retained the Management Recruitment Group as their advisors and please contact Rob Cullum on rob.cullum@mrgpeople.co.uk or 020 8892 0115 for an informal/confidential discussion about the post. Closing date for applications is Sunday 21st October 2018 and applications should consist of a CV and covering letter setting out your interest in the role and highlighting your matching experience.

Salary scale is £53,772 to £61,157 The annual leave entitlement is 26 days, in addition the University has 3.5 closure days over Easter and Christmas + bank holidays n The Local Government Pension Scheme n A strong commitment to staff development, which includes both internallyandexternallyfacilitateddevelopmentsessionsaimedat both academic and support staff n Loans for computers and rail and bus season tickets n We offer interest free season ticket loans and savings on bikes and childcare vouchers through theGovernment’s salary sacrific scheme n Use of a fully equipped gym and lunchtime exercise classes

Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115

111 Piccadilly Manchester M1 2HY Tel 0161 638 0936

52-54 Gracechurch Street London EC 3V 0EH Tel 020 3962 9900

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