PERSON SPECIFICATION
ESSENTIAL Experience • Confident and effective when communicating with people at all levels i.e. building effective relationships; facilitating discussions with individuals and groups; dealing sensitively, patiently and diplomatically with complex and emotionally charged situations. • Demonstrate a proven track record of successful service delivery management in a highly customer focused organisation. • Demonstrate a proven track record of effectively managing service delivery through a mix of in-house and service partner resource across a multi-site operation. • Demonstrate a proven track record of working with managers at all different levels on service delivery strategies and activities. • Demonstrate an excellent understanding and knowledge of current facilities compliance legislation, including working with heritage buildings. • Demonstrate a high level of communications skills, both written and oral. • Demonstrate evidence of working independently to high professional standards and tight deadlines. • Demonstrate the ability to work effectively as a member of a team, to a high professional standard and tight deadlines. • Evidence of involvement in FM strategy and policy development and implementation, including analytical and policy/report writing. • Demonstrate experience of preparing business cases and proposals for internal clients. • Demonstrate evidence of preparing, managing, controlling and delivering budgets. • Demonstrate a high level of knowledge of working with statistical information e.g. collating, analysing and interpreting information from a diverse range of sources and making informed decisions based on the results. • Competent in the use of computerised systems nd applications, such as CAFM systems, BMS, Word, Excel, Outlook and PowerPoint. • Able to identify customer needs and expectations and keep them in mind when taking actions or making decisions. • Well planned and organised, both personally and as a team member. • Ability to effectively deliver conflicting priorities and challenging workloads by maintaining focus on agreed objectives and deliverables whatever the circumstances and monitoring progress against targets. • Ability to work under pressure to tight deadlines while applying quality standards to all tasks and ensuring that nothing is overlooked. • Ability to work flexibly by taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly. • Ability to deal sensitively, patiently and diplomatically with complex and emotionally charged situations. • Able to identify gaps in available information required to understand a problem or situation and to devise means of remedying such gaps. ESSENTIAL Quali f ications • Degree qualified or equivalent in a facilities management or a similar discipline. • Full membership of appropriate professional body (BIFM, RICS, CIBSE etc.). • A management qualification or equivalent practical experience that demonstrates relevant levels of knowledge and skills. • A qualification in legionella management DESIRABLE Experience • Evidence of working in both the public and private sectors would be beneficial. Skills
DESIRABLE Quali f ications • Nebosh General Certificate in Occupational Health & Safety. OTHER • Willingness to work long hours on occasion. • Willingness to flex work times to meet customer needs. • Availability to be on call and attend out of hours when required.
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