WHATWORKS: “When I didn’t keep in touch, she didn’t make as many calls,” Devyn says. “And I couldn’t just tell her to call me if she had questions. A newDirector won’t call because they don’t knowwhat they need, so it’s important to be on the phone with them every day and help them set goals and appointments. I tell them they can do this if they will listen tome. Those who don’t listen tend to get started and then stop.” Devyn mirrored the mentoring practices National Director Maria Mosca had applied in training her, and they worked beautifully. “I called every day and did the Overviews for her. There was constant communication. Riley went to Director 2 in one month —I was just amazed.” NORTH AMERICA DIRECTORS 4 DEVYN & BENJAMIN RICKS Devyn’s first Director was a customer who loved the products so much she tried to enrol others all on her own. “It was a complete surprise!” Devyn remembers. “Riley Abang and I had a nice text conversation going on about the products. Then one day she said she had tried to enrol a few customers but couldn’t do it, so a Melaleuca business wasn’t for her. And I thought, ‘This needs a live conversation!’ So she called, and a discouraged Riley explained, “Well, I tried to have my mum enrol, and two or three other people, but they weren’t interested.” Devyn reassured her, “I’m not surprised—you don’t have any tools! Will you let me coach you and give me a month to show you that you can do it?” Riley agreed to try again. GOOD ADVICE: “You have to depend on your support team,” Devyn says. “If not that, your regional team, and if not that, go to corporate. Tap into those with higher statuses and more experience on your team—you may feel you’re inconveniencing them, but you’re not.”
GOOD ADVICE: “Marilyn taught us that it’s a good idea to have new business builders simply set appointments at first,” Brittney says. “They need time to observe the Overview, learn answers to frequently asked questions, and become comfortable with the language involved before they lead an Overview on their own.” WHATWORKS: “A really important key is confidence. Lack of it is a top obstacle for some business builders,” Brittney explains. “Emily’s successful in-home started her with strong confidence. I check in with her all the time, and keep her accountable for goals set. We always do things in person and together, and I feel more like a support system than a teacher. She just made Director 3!” NORTH AMERICA DIRECTOR 4 BRITTNEYHALL Brittney’s first Director, Emily Swart, was a fellow group fitness instructor and a good friend who became a business builder only one month after Brittney did! The support systemwithin Melaleuca is so vital, the two are growing together with great success. “Emily was open to the opportunity as a single mumwith a strong ‘why’ of needing extra income,” Brittney recalls, “and we got her seven enrolments in one night with an in-home party! Senior Director 5 Marilyn Meyer did an Overview on a laptop with a speakerphone, and it was a fun experience for everyone. After that, Emily only needed one more enrolment, so she got it, and she advanced to Director in a day and a half. It’s a wonderful success story!” “It’s really fun to work with someone else if they are also a go-getter,” Brittney says. “It’s energising when you both love being successful and getting enrolments and getting your cheque! It keeps the fire lit within you.”
NORTH AMERICA DIRECTOR 5 JILL LUNDIN Jill Lundin’s success in the corporate world involves strong management skills. But she discovered that managing employees at the office can be very different from developing business builders. “Developing a Director involves helping them intrinsically motivate themselves,” Jill says. “For that, they have to have a strong enough ‘why.’” “I let them know I’m there to work for them, at in-homes or virtual meetings,” Jill explains. “If they will just get there, I’ll do the rest, and I’ll show them how to do it as well. I had a great enroller, Senior Director 3 Kate Shean, who taught me to go slowly and
give new business builders options so they will see success. They must experience success.”
WHATWORKS: • “Understand what motivates them.”
• “Break it down into simple tasks. Just get them to the starting block so they have done the activities. This allows them to see their success and start reaching out.” •“Make sure you highlight the areas where they are very good. Let them see where they bring tools to the table; otherwise they may compare themselves to the very successful business builders and conclude, ‘I don’t have that.’” • “Empathy is hugely important. A lot of business builders feel self-doubt.” •“Highlight the obvious. Openly note potential obstacles and paint the picture that obstacles are normal and you are there to help.” •“Show them they have a team. They are not doing it alone.” GOOD ADVICE: • “Meet themwhere they are, and encourage them from there.” • “Development needs to be customised to the individual. Not everyone is equal or motivated to do what the next person does. There are lots of ways to do the Seven Critical Activities. Just get them started and out of the gate.” • “Listen to the conversations you have with them, because they will give you clues as to where they really are, or where they want to be.”
15 MARCH 2017 | MELALEUCA.COM
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