In Room Dining Experience
o At the end of the call, carefully repeat everything the guest has ordered o Tell the guest when they will receive their order by giving the time of day (such as “nine-ten”) o Make your final comments to the guest warm and friendly, and express genuine thanks for their call o Knock or ring at the door, and wait ten seconds before repeating o Ask permission to enter before stepping into the guest’s room o When entering the guest room, we will use the guest’s name, and greet each guest individually, especially children. o Each in-room dining presentation will include at least one Asian or locally-inspired element.
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