In Room Dining Experience
o Once you have set the table or tray fully and comfortably, tell the guest their breakfast (dinner) is ready, and show them the items they ordered, giving the name of the item. o Make sure their check is correct, that it is neat and clean, and that you give them a Shangri-La logo pen to sign it. o Make your final comments to the guest warm and friendly, and express genuine thanks for their visit. o If the guest calls to have their dishes removed, try to arrive at their room within 10 minutes. o When you arrive to clear away the dishes, work quickly in the room and ask if they enjoyed their meal as you work.
Made with FlippingBook - professional solution for displaying marketing and sales documents online