Hotel Customer Sales
o Answer the phone within 3 rings and do not place the guest on hold for more than 30 seconds. o If calls are placed on hold, ask permission before doing so, and thank the guest for waiting.
o If a call is transferred, make a polite comment before you connect the guest.
o Give the guest your undivided attention at all times.
o Engage with the guest by speaking in a cheerful, friendly and calm voice.
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