Hotel Customer Sales
o Once you learn the dates, location (if applicable) and number of nights that the guest is interested in, find out more by asking how many are in the party, if the guest is on business or leisure, and if he/she is a Golden Circle member and it is the first visit to our hotel. o If the guest is a GC member, actively request for the GC number; if repeat guest, verify the Guest Profile information to ensure the correct profile is retrieved.
o For a first-time guest, verify his/her needs and match with a selection of appropriate offers; highlight the benefits of each.
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