Hotel Customer Sales
o Ask the name of the person you are speaking to, and use his/her name a couple of times during your conversation. o Go for the mid-category approach to have the flexibility to quote higher if the guest has more expectations and is looking for a more exclusive experience, or go lower when the guest reacts with strong price sensitivity. o Once the room type and rate has been agreed to, ask the guest if he/she would like to be greeted at the airport and have a limousine transfer to the hotel. o Mention special features of your hotel or resort such as spa or restaurant.
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