Hotel Customer Sales
o If you are making a booking, take all of the guest’s details in an efficient manner by speaking clearly and making sure about the spelling and accuracy of the information given. o Repeat all of the details clearly, including cancellation and deposit policies, and then explain to the guest what will happen next – how and when they will received their confirmation.
o Make your final comments to the guest warm and friendly, and express genuine thanks for the call.
o Make sure the confirmation is sent to the guest exactly as you said it would be done.
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