Shangri-La Experience Standards

Chinese Dining

o When presenting menus, we will give helpful and enthusiastic introduction to the seasonal dishes, regional dishes or signature dishes o We will offer a special, separate tea menu with appealing descriptions, and when guests show interest or ask questions, our tea master will provide expert assistance o After guests are comfortably seated, we will promptly serve our signature blend of tea as a welcome refreshment o We will speak with guests calmly and discreetly, not interrupting conversations or asking obvious questions; and conversations amongst colleagues will be quiet and minimal

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