Shangri-La Experience Standards

Chinese Dining o Our service will be attentively and seamlessly paced so that the guest never experiences noticeable delays or must signal for service o When wine assistance is requested, we will engage by asking multiple questions to determine guest preferences, make appropriate recommendations accordingly at different price points with helpful descriptions o We will present our checks in distinctive folders/trays that are Asian or locally inspired, not a typical folder; when guests are reviewing the check, we will step away to allow privacy o We will escort departing guests through the restaurant’s doors, offering gracious words of appreciation and where appropriate, the local gesture

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